Parts Advisor

Alliance Automotive Group; London; On-site; GBP 23,000 - 30,000; Full time

Job summary

A leading distributor of vehicle parts in the UK is seeking a Parts Advisor to enhance branch operations and customer relations. The perfect candidate will be proactive, organized, and possess excellent communication skills, aimed at boosting sales through customer engagement. Join a global brand with opportunities for career growth and valuable benefits.

Benefits

Exclusive discounts and cashback from major retailers

Opportunities for career progression and bespoke training

Free pension advice

Free access to health and wellbeing tools

Performance-based bonus potential

Qualifications

• Punctual, organized, and efficient, working towards deadlines.
• Proactive and enthusiastic when engaging with customers.
• Able to demonstrate empathy towards customers.

Responsibilities

• Taking orders over the telephone and upselling to increase invoice value.
• Making outbound calls to raise customer awareness and achieve higher sales.
• Building long-term rapport with local customers.

Skills

Organized

Customer Engagement

Communication Skills

Proactivity

Empathy

Job description

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Alliance Automotive Group is a leading distributor of light and commercial vehicle parts to the independent aftermarket in UK, Ireland, France, Germany, Poland, Netherlands, Spain, and Portugal. We service independent repairers, body shops, auto centres, fast fit companies, and end consumers through a network of logistics platforms and local distributors, including our subsidiaries and independent affiliates. Alliance Automotive Group is also proud to be the home of the NAPA Racing UK British Touring Car team.

We are currently looking for a Parts Advisor to join our team.

As a Parts Advisor, you will be involved in all areas of the branch and its operations, with a focus on maintaining and expanding the local customer base.

Responsibilities will include but are not limited to:

• Taking orders over the telephone and upselling to increase invoice value.
• Making outbound calls to raise customer awareness and achieve higher sales.
• Building long-term rapport with local customers.
• Actively promoting offers, discounts, and customer competitions.
• Limiting credits and returns by ensuring the right parts are ordered and sent first time.

To be successful in this role, you will need to be:

• Punctual, organized, and efficient, working towards deadlines.
• Proactive and enthusiastic when engaging with customers.
• Able to demonstrate empathy towards customers.
• Professional with excellent communication skills.

In return, we offer:

• An opportunity to join a global brand and market leader.
• Exclusive discounts and cashback from major retailers and grocers via the AAG Benefits App, including Tesco, Boots, and Just Eat.
• Opportunities for career progression and bespoke training.
• Free pension advice from our standard pension provider.
• Free access to health, wellbeing, and financial tools.
• The potential to earn a performance-based bonus, paid monthly.