Parts Advisor

Williams Motor Group; Liverpool; On-site; GBP 29,000 - 32,000; Full time

Benefits offered by this job

Monthly performance bonus

Career development plan

Staff discounts

Generous annual leave

Pension scheme

Job summary

Williams Motor Group in Liverpool is hiring a Parts Advisor to source and supply vehicle parts for retail customers and workshops, delivering prompt, professional service. You'll play a key role in accuracy, organisation and stock control, working in a premium dealership environment.

The role is Monday to Friday 8:30-17:30 with 1 in 2 Saturday mornings, 42-hour week; monthly bonus up to £3,000; on-target earnings £31,610.

Qualifications

• Previous experience in an automotive parts or motor trade environment desirable.
• Strong customer service and communication skills.
• Good organisation and attention to detail.

Responsibilities

• Provide professional customer service to customers and workshop teams with parts enquiries.
• Identify and supply parts ensuring accuracy and efficiency.
• Process orders and returns following company procedures.
• Maintain stock records and assist with stock checks and audits.
• Monitor back orders and keep customers updated on availability.
• Keep the department clean and organised and support sales targets.

Skills

Customer service

Communication

Attention to detail

Organisational skills

Tools

Stock systems

Job description

42hour week | 1 in 3 Saturdays | OTE £31,610

Here at Williams, our Parts Advisors play a key role in keeping our aftersales operations running smoothly, ensuring customers and workshop teams receive the right parts, at the right time, with exceptional service.

This is an opportunity to join a professional, well‑equipped dealership environment where accuracy, organisation and customer care are at the heart of everything we do.

Earnings and progression

We offer a competitive salary of £28,610 with an additional £3,000 available through performance‑related bonus, giving on‑target earnings of £31,610

Working pattern

This is a full‑time role, working Monday to Friday, 8.30am-5.30pm with 1 in 2 Saturday mornings 8.30am-12.30pm.

About The Parts Advisor Role

As a Parts Advisor, you’ll be responsible for delivering a prompt, professional service to both retail customers and internal departments. You’ll identify, source and supply vehicle parts and accessories, ensuring accuracy, efficiency and excellent communication throughout the process.

This role is ideal for someone who is organised, customer‑focused and thrives in a fast‑paced environment.

What You’ll Be Doing As a Parts Advisor

• Providing professional customer service supporting customers and workshop teams with parts enquiries
• Identifying and supplying parts ensuring accuracy and efficiency
• Processing orders and returns following company procedures
• Maintaining stock records assisting with stock checks and audits
• Monitoring back orders keeping customers updated on availability
• Maintaining a clean, organised department
• Supporting sales targets contributing to departmental objectives

What We’re Looking For

• Previous experience in an automotive parts or motor trade environment (desirable)
• Strong customer service and communication skills
• Good organisation and attention to detail
• Ability to work well in a fast‑paced team
• Basic computer skills and familiarity with stock systems

What We Offer

• Monthly performance bonus, of £3,000 per year - earn even more for great performance
• Career development plan, including full manufacturer training and certification
• Structured working hours, averaging a 42 hour week with Saturday mornings on a 1‑in‑3 rota
• Ongoing investment in digital aftersales systems, supporting modern, efficient ways of working
• Prestige staff car options and staff discounts across the Group
• Great facilities and a professional, supportive team environment
• Generous annual leave - 30 days paid holiday (including Bank Holidays), increasing to 35 days with length of service
• £1,000 employee referral bonus for introducing great people to the business
• Medicash healthcare scheme to support everyday health costs
• Employee Assistance Programme (EAP) offering confidential support, advice and counselling
• Wellbeing courses and support to help you look after your physical and mental health
• Company pension scheme and life assurance cover for long-term security
• Employee reward and recognition schemes celebrating great performance
• Annual Williams summer staff event and children’s Christmas party

Why Williams Motor Group

Starting out in 1909, Williams has grown as a family business into much more than just a place to buy a car.

We’re proud of our people, our heritage and our core beliefs and we’re always looking for talented, driven individuals to help shape our next chapter.

Interested?

If you enjoy delivering great customer service and want to work in a forward-thinking, premium automotive business, we’d love to hear from you.