Customer Service Advisor

Williams Motor Co (Holdings) Ltd; Manchester; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Commission up to £6,000 p.a.

Training and coaching

Career progression opportunities

Staff car options

Staff discounts

Generous annual leave 30–35 days

£1,000 referral bonus

Medicash healthcare scheme

Employee Assistance Programme (EAP)

Wellbeing courses

Pension and life assurance

Job summary

Williams Motor Group in Manchester is seeking a Customer Service Advisor to handle inbound and outbound calls, schedule service appointments and maintain accurate customer data. The role is telephone-based with a focus on delivering a clear, professional and consistent customer experience across our bookings team.

The position is full-time, 40 hours per week, Monday to Friday with Saturday mornings on a 1-in-3 rota.

Qualifications

• Experience in a telephone-based customer service role preferred but not essential.
• Strong verbal communication skills and a confident telephone manner.
• Accuracy, organisation and attention to detail.
• Ability to work efficiently in a fast-paced, target-driven environment.
• Positive, professional and team-focused approach.

Responsibilities

• Handle inbound and outbound customer calls in a bookings environment.
• Arrange service and aftersales appointments accurately and efficiently.
• Capture and update customer details on internal systems.
• Provide clear information and set expectations with customers.
• Work closely with service and aftersales teams to support daily operations.
• Manage workload professionally in a fast-paced call-handling role.

Skills

Telephone support

Verbal communication

Attention to detail

Organised

Team player

Job description

Customer Service Advisor

40 hour week | 1 in 3 Saturday | Performance Bonus

Here at Williams Motor Group, our Customer Service Advisors play a vital role behind the scenes, acting as the first point of contact for customers booking services and supporting the smooth flow of work into our aftersales departments.

This is a telephone-based role, ideal for someone who enjoys speaking with customers, handling a high volume of calls and working in a structured, professional environment.

Earnings and progression

We offer a competitive salary of £27,600, with the opportunity to earn up to £6,000 in commission each year based on performance.

This is a role where strong performance is recognised, giving you the chance to build your earnings over time while developing your skills within a structured, supportive environment.

Working Pattern

This is a full‑time role, averaging around 40 hours per week across Monday to Friday, with shifts scheduled between 8.00am and 6.00pm.

You’ll also work Saturday mornings on a 1‑in‑3 rota (8.30am–12.30pm).

About the Customer Service Advisor Role

As a Customer Service Advisor within our bookings team, you’ll manage inbound and outbound calls, arrange service appointments and ensure customer information is captured accurately and efficiently.

You’ll work as part of a dedicated bookings function, supporting multiple sites and ensuring customers receive a clear, professional and consistent experience from their first contact with Williams.

This is a non-customer‑facing role, focused entirely on telephone communication, system accuracy and customer support.

What you’ll be doing as a Customer Service Advisor

• Handling inbound and outbound customer calls in a bookings environment
• Arranging service and aftersales appointments accurately and efficiently
• Capturing and updating customer details on internal systems
• Providing clear information and setting expectations with customers
• Working closely with service and aftersales teams to support daily operations
• Managing workload professionally in a fast‑paced call‑handling role

What we’re looking for

• Previous experience in a telephone‑based customer service or call‑handling role is preferred but not essential
• Strong verbal communication skills and a confident telephone manner
• Accuracy, organisation and attention to detail
• Ability to work efficiently in a fast‑paced, target‑driven environment
• A positive, professional and team‑focused approach

What we offer

• Opportunity to earn up to £6,000 in commission each year based on performance
• Extensive training and ongoing coaching
• Clear career progression opportunities across Williams Motor Group
• Prestige staff car options and staff discounts across the Group
• Modern facilities and a professional, supportive team environment
• Generous annual leave - 30 days paid holiday (including Bank Holidays), rising to 35 days with length of service
• £1,000 employee referral bonus for introducing great people to the business
• Medicash healthcare scheme to support everyday health costs
• Employee Assistance Programme (EAP) offering confidential support, advice and counselling
• Wellbeing courses and support to help you look after your physical and mental health
• Company pension scheme and life assurance cover for long‑term security
• Employee reward and recognition schemes celebrating great performance
• Annual Williams summer staff event and children’s Christmas party

Why work for Williams

Starting out in 1909, Williams has grown as a family business into much more than just a place to buy a car.

We’re proud of our people, our heritage and our core beliefs and we’re always looking for talented, driven individuals to help shape our next chapter.