Parts Advisor

Listers; Hereford; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

25 days holiday + bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Listers Benefits – discounts onRetail,

Job summary

Listers Land Rover Hereford is hiring a Parts Advisor to join our busy dealership. You will handle part orders, assist customers, and work across sales, service and workshop teams. Hours are Monday to Friday 8am–6pm with Saturday mornings on rotation; salary includes basic and monthly bonus, with an OTE of £37,000.

Full training and progression available. We value friendly, proactive customer service and a passion for cars; benefits include pension, wellness programme, staff discounts and long

Qualifications

• Experience as a parts advisor within a dealership or motor factor is preferred.
• Ability to learn quickly and build rapport with clients.
• Excellent communication and organisational skills in a fast-paced environment.

Responsibilities

• Index and pick parts for workshop jobs and client orders.
• Assist customers at front desk and via phone to supply Land Rover parts.
• Check stock availability and manage replenishment of consumables and service parts.
• Process warranty claims and complete related admin tasks.
• Develop product knowledge of premium Land Rover parts and services.

Skills

Customer service

Communication

Organisational skills

Sales driven

Proactive

Job description

Job Introduction

We are recruiting for a Parts Advisor to join our Land Rover Dealership in Hereford. The working hours are Monday to Friday, 8am to 6pm, with Saturday mornings worked on a rotational basis. Salary includes a basic salary plus a monthly bonus, with an OTE of £37,000. A Parts Advisor is a key role interacting with all areas of the business including sales, service and our clients. You will be directly involved in supplying Land Rover parts to the general public, trade clients and our own workshops. This role would perfectly suit a highly – motivated individual with experience and a passion for providing exceptional levels of customer service for one of the world's leading car brands. This is an exceptional opportunity for the successful individual to develop, learn and forge a career within parts with Listers Land Rover.

Role and Responsibilities

• The work is diverse, and you'll be working both behind the scenes receiving deliveries and at the front desk serving our clients.
• You will be responsible for pre-picking parts for the workshop job cards, picking parts for client orders and checking availability of stock from various enquiries.
• Through in-bound and out-bound telephone enquiries, walk in clients, and internet enquiries you will be developing client relationships through providing good product knowledge and creating an effective first impression.
• Ensuring consumables and service parts are regularly replenished providing a swift service to our workshop and other departments as well as our trade/retail customers.
• Handles warranty claims processing (relating to parts issues) and completes all relevant administration promptly and accurately (including customer records and invoicing).
• You’ll develop knowledge of our premium Land Rover products to understand the purpose of vehicle parts and how they function.

About You

We are looking for someone with previous experience working as a parts advisor within a dealership or you will have gained motor factor knowledge in a similar role with another franchise or specialist parts company. However, if you have a good understanding of cars & the ability to learn, we are happy to train the right candidate. The ability to quickly establish and build rapport with our clients. You should be proactive; sales driven and maintain an outstanding level of customer service. You must have excellent communication & organisational skills while working well in a fast-paced environment. A professional individual who is able to work towards tight deadlines.

What we offer

• 25 days holiday plus bank holidays
• Company Pension
• Wellness Programme
• Sick Pay
• Group life insurance
• Staff discount on car servicing
• Listers Benefits – discounts on retailers, restaurants, cinemas & holidays
• Long service and loyalty incentives
• Staff referral scheme

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There's a reason why this is the case, actually there's over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world's most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be Listers has a career for you.

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