Customer Service Advisor

HEDIN AUTOMOTIVE BMW & MINI; London Borough of Bromley; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

31 days of annual leave (includingbank

Discount schemes with popularRetailers

Employee Car Ownership Schemes

Employee Assistance Programme

Private healthcare access

Pension scheme and life assurance

Referral bonus

Job summary

Hedin Automotive BMW & MINI is recruiting a Customer Service Advisor for our Bromley contact centre. You will handle calls and online enquiries, book service appointments and support Aftersales to ensure a seamless customer experience.

The role is office-based at Bromley with 9am–5pm hours on weekdays, some Saturdays on rota, and an hourly rate in addition to a competitive OTE. Eligible to work in the UK is required.

Qualifications

• Experience in a customer service or contact centre environment.
• Excellent verbal and written communication skills.
• Confident at resolving complex issues.
• Strong administration and IT skills with attention to detail.

Responsibilities

• Answering and transferring inbound calls and online enquiries, ensuring accuracy and high standards of service.
• Record customer details and requirements accurately.
• Arrange aftersales bookings and allocate work to workshop teams.
• Provide customer estimates in line with policy on schedules, times and pricing.
• Make outbound calls when ordered parts arrive and book dates.

Skills

Customer service

Communication skills

IT skills

Organisational skills

Tools

CRM software

Job description

CUSTOMER SERVICE ADVISOR.

Earn up to £27,633.20 OTE per annum!

WHY WORK FOR HEDIN AUTOMOTIVE BMW & MINI.

Join us as a Customer Service Advisor and become the welcoming voice of Hedin Automotive BMW & MINI. Based in our modern, centralised Contact Centre at our prestigious Bromley location, you'll be the first point of contact for our customers, helping to deliver the exceptional service our brands are renowned for.

In this customer-focused role, you'll handle telephone and online enquiries, book service appointments, and provide vital support to our Aftersales teams, ensuring every customer enjoys a seamless and positive experience.

If you're an organised, enthusiastic communicator who enjoys helping people, we'd love to hear from you. Join our supportive team and build your career with one of the world's most prestigious automotive brands.

BENEFITS.

Hedin Automotive values our employees and invests in personal development and training. In addition, we offer a wide range of market-leading benefits to all our colleagues.

• 31 days of annual leave (including bank holidays) with long-service awards and enhanced holiday entitlement
• Discount schemes with popular retailers - helping you save more
• Employee Car Ownership Schemes - available for you and your family
• Employee Assistance Programme - 24/7 wellbeing support with access to health professionals
• Private healthcare access - prioritising your health and prosperity
• Pension scheme and life assurance - confidence in your future
• Referral bonus - earn when you refer a friend to join the team

Why not take a moment to view all our benefits and see what our employees love about working at Hedin Automotive by visiting our Careers page

THE MAIN DUTIES OF THE ROLE INCLUDE:

• Answering and transferring inbound calls and online enquiries, ensuring accuracy, efficiency, and the highest standard of customer service
• Accurately recording customer details and requirements when handling an enquiry
• Arranging aftersales bookings by telephone and allocating work to relevant workshop teams
• Providing customer estimates in line with company policy on schedules, times and pricing
• Making outbound calls to customers when ordered parts have arrived and arranging convenient booking dates
• Working closely with Service Team Managers and Sales Teams to maximise customer opportunities
• Maintain a strong knowledge of current sales products, service packages & campaigns across the BMW & MINI product range

YOUR PROFILE.

• Previous experience in a customer service or contact centre environment, such as a Customer Service Advisor, Contact Centre Executive, Call Centre Agent, Contact Centre Adviser, Complaint Handler, or similar role
• Excellent verbal and written communication skills
• Confident at resolving complex issues
• Strong administration and IT skills with excellent attention to detail
• Well organised with the ability to manage multiple tasks in a fast-paced environment
• Must be eligible to work in the UK

SALARY AND WORKING HOURS.

• Basic salary of £23,223.20 per annum with a competitive OTE of £27,633.20.
• Office-based role at our Bromley centre.
• Monday to Friday, 9.00am - 5.00pm with an hour unpaid for lunch (35 hour week).
• Saturdays on a rota basis (currently 1 in 6), 8.00am-2.00pm, paid as additional hours. In addition, you may be required to work Bank Holidays and Sundays on a rota basis to be paid as additional hours or in lieu.
• Rate per hour £12.76
• OTE Bonus Earning Per Year - £4,410

ABOUT US.

Hedin Automotive is a well-established BMW & MINI franchise with state-of-the-art centres across North London, East London, and Kent.

As part of Hedin Mobility Group - one of the world's leading private automotive retail and aftermarket services providers we are dedicated to excellence in everything we do. Whether in customer-facing roles or the workshop, our incredible teams are passionate about making Hedin Automotive a seamless, enjoyable place to do business. We strive to create great experiences through a team that genuinely cares about our customers.