Parts Advisor

TrustFord; Epsom; On-site; GBP 23,000 - 27,000; Full time

Benefits offered by this job

33 days annual leave (including bank/H

Pension Scheme & Life Assurance

Discount on Service, Bodyshop and Part

1 day to volunteer for a charity

Cycle to work purchase scheme

Access to Perks at Work discount

Job summary

TrustFord is seeking a Parts Advisor to join our Epsom distribution team. You will handle receiving and processing telephone and online orders, ensure accurate customer accounts, and collaborate with other departments to keep operations smooth.

The role requires good communication, numeracy, and IT skills (Microsoft Office). Training through induction; benefits include 33 days leave, pension, staff discounts, volunteering days.

Qualifications

• Experience in a selling/customer service environment.
• Proficient with Microsoft Office (Excel, Word, Outlook).
• Live within a commutable distance to TrustFord Epsom.

Responsibilities

• Receive and process telephone and internet orders.
• Ensure customer accounts are managed effectively.
• Collaborate with other departments to maintain smooth operations.

Skills

Parts Advisor experience

Excellent communication skills

Customer service experience

Microsoft Office Suite

Tools

Excel

Word

Outlook

Job description

We love what we do, we’re proud of our brand and excited for the future.

TrustFord is the largest Ford dealership in Europe and part of the Ford Motor Company. One of the most famous brands in the world, we have a long history to be proud of and a secure and exciting future to look forward to. We love what we do – whether that’s working with incredible cars and vehicles, driving the standard in customer care, or helping our business invest and innovate in new areas.

We are looking for a Parts Advisor to join us at our PartsPlus Distribution Centre. We are seeking candidate whose excellent communication skills make them stand out from the crowd. The right candidate must be numerate and literate with a prompt, courteous and professional manner, and excellent IT skills.

Reporting to the Parts Manager, you will undertake the receiving and processing of telephone and internet orders, ensuring customer accounts are managed effectively and integration with other departments to maintain a smooth operation.

• Do you have Parts Advisor experience?
• Do you have excellent communication skills?
• Do you have experience in a selling/customer service environment?
• Are you familiar with Microsoft Office Suite e.g. Excel, Word. Outlook?
• Do you live within a commutable distance to TrustFord Epsom?

In addition to receiving a competitive salary, for the right candidate this position will offer:

• 33 days annual leave (including bank holidays) in addition to an annual leave purchase & sale scheme
• Pension Scheme & Life Assurance
• Discount on Service, Bodyshop and Parts
• 1 day each year to volunteer for a charity of your choice
• Cycle to work purchase scheme

When completing your application please give specific detail of your experience, skills and previous responsibilities that you believe would be relevant to the role you are applying for. We blind recruit therefore our Recruiting Managers will not see your personal details or your CV until you have been selected to attend an interview. Our application form is your opportunity to detail all of your experience as you would on your CV.

For your first 2 days in the business, you’ll be attending our fantastic residential induction academy. This is at a lovely hotel in the heart of the Northampton countryside, where you’ll learn all about our business before you start your new role.

Our PPA is what makes TrustFord. Our Network Groupssupport us inallowingforevery colleague to respect and care for one another no matterwhat... be ityour race, ability, gender, or whoyoulove. This helps usto develop inclusive and diverseteams, truly representative ofthecommunitiesthat we operate in. We welcome applications from everyone. We work withour colleague network Groups - including our Race, LGBTQ+, Disability and Gender Networksto increase the number of applications we receive from different backgrounds.

Torequest anyadjustments, pleaseaskthis during the application stage or contact theRecruitment Team.

Happy to Talk Flexible Working

- To help us be more inclusive, requests for flexible working will be consideredat any point in your application oremployment. Althoughwe may deemthis may not be suitable for every role, we will try and be supportive where we can. We would encourage you to contact our recruitment team to discuss any requirements you may have.

TrustFord is an equal opportunities employer and does not discriminate on any grounds other than ability to carry out the job role.

All offers of employment are subject to a background check.

We advertise our vacancies to attract candidates and not agency suppliers. If we need agency assistance then we will contact agencies from our Preferred Supplier List. Any speculative CVs we receive will not be accepted as an introduction.

33 days annual leave (including bank holidays)

Pension Scheme & Life Assurance

Discount on Service, Bodyshop and Parts

1 day each year to volunteer for a charity of your choice

Cycle to work purchase scheme

Access to Perks at Work discount website