Parts Advisor

First Military Recruitment Ltd; England; On-site; GBP 28,000 - 31,000; Full time

Job summary

An established industry player is seeking a Parts Advisor to join their dynamic team. In this role, you will be instrumental in achieving sales and profit targets while enhancing customer relationships. Your responsibilities will include managing customer orders, providing excellent service, and maintaining stock levels. This position offers a fantastic opportunity to work in a busy and supportive environment where your contributions will directly impact the success of the team. If you thrive in a fast-paced setting and enjoy working collaboratively, this role is perfect for you.

Qualifications

• Minimum 2 years of experience as a Parts Advisor.
• Ability to work under pressure and manage multiple demands.

Responsibilities

• Manage customer orders and inquiries effectively.
• Achieve sales targets through proactive customer engagement.
• Maintain stock levels and ensure accurate administration.

Skills

Parts Advisor experience

Technical competencies of a Parts person

Ability to work in a pressurised environment

Forklift truck driving

Interpersonal skills

Efficient Administration

Computer literacy (Microsoft Word, Excel)

Self-motivated

Teamwork

Customer focus

Tools

Microsoft Word

Microsoft Excel

Forklift

Job description

JB402: Parts Advisor

Location: Wrotham

Salary: GBP28,500 per annum (GBP30,600 OTE)

Overview:

First Military Recruitment are currently supporting one of our established and expanding businesses in the search for a Parts Advisor. To work alongside a very successful team within a busy Parts Department. You will be responsible to achieve daily individual sales and profit targets through the effective use of resources and to pro-actively maintain and develop the depot sales and profitability by value added selling and enhancing customer relationships. Must be able to drive to deliver parts and attachments to customers if the Van Sales Driver is not available.

Duties and Responsibilities for the Parts Advisor:

• Answer all incoming both internal and external telephone calls and take ownership of those calls.
• To promptly deal with customer orders received over the trade counter or via post, telephone or sales staff.
• Deal with online enquiries and orders.
• To suggest appropriate product alternatives if applicable and to take advantage of all add on selling opportunities to maximise sales and profit whilst maintaining the highest levels of customer satisfaction and confidence.
• To be highly proactive in cultivating and achieving additional telephone sales, particularly during quiet periods.
• To nurture customer business covering all product ranges to achieve individual and depot profit targets, and to participate and maximise all marketing and promotional offers to achieve desired results.
• To be fully aware and adhere to the company policy on cash, cheque and credit card transactions received on behalf of the company.
• Strictly adhere to company credit control procedures.
• Complete all required administration accurately, effectively and on time.
• Order and store parts and monitor stock levels.
• Be familiar with the appearance and purpose of all parts and use catalogues and price lists to identify parts to meet customer requirements.
• Keep price lists up to date.
• Ensure all parts taken from stock to fulfil customer orders are invoiced before they are removed from the stores area, hence keeping stock physical against screen correct.
• Operate a forklift truck in a safe and responsible manner.
• Be prepared to train as a First Aider.
• Always present a professional image.
• Carry out all work practices in line with the Company Health and Safety Policy.
• Meet and exceed customer expectations whilst maintaining profitability.
• Contribute to overall success through teamwork and good communication within the Company.
• Maintain high standard of cleanliness and housekeeping.

Skills and Qualifications for the Parts Advisor:

• Minimum 2 Years Parts Advisor experience.
• Technical competencies of a Parts person.
• Ability to work in a pressurised environment with multiple demands.
• Qualified to drive a forklift truck.
• Good interpersonal skills.
• Efficient Administrator.
• Computer literate with basic knowledge of both Microsoft Word and Microsoft Excel.
• Honest.
• Self-motivated.
• Team worker.
• Customer focussed.