Parts Advisor

Listers Group; Bristol; On-site; GBP 25,000 - 36,000; Full time

Job summary

An established industry player is seeking a Parts Advisor to join a dynamic team in Bristol. This role involves interacting with customers and managing parts supply for a leading automotive brand. The ideal candidate will possess a passion for customer service and a strong understanding of automotive products. This position offers a fantastic opportunity for career development within a supportive environment, with a focus on training and professional growth. Join a company that values its employees and provides excellent benefits, including generous holiday allowances and a wellness program.

Benefits

25 days holiday plus bank holidays

Company Pension

Wellness Programme

Sick Pay

Group life insurance

Staff discount on car servicing

Discounts on retailers, restaurants, cinemas & holidays

Long service and loyalty incentives

Staff referral scheme

Free Parking / On-site Parking

Qualifications

• Previous experience as a parts advisor or motor factor knowledge is essential.
• Proactive and sales-driven with outstanding customer service skills.

Responsibilities

• Interact with customers and manage parts supply for various needs.
• Develop customer relationships through excellent product knowledge.
• Handle warranty claims and maintain accurate customer records.

Skills

Customer Service

Sales Skills

Communication Skills

Organizational Skills

Automotive Knowledge

Education

Experience in Parts Advisory

Motor Factor Knowledge

Job description

Job Introduction

We are recruiting for a Parts Advisor to join our Toyota Dealership in Bristol South. The hours of work are Monday to Friday, 08:00 - 18:00 as well as working Saturdays on a rota basis.

Excellent Basic Salary, with OTE up to £36,000 plus benefits.

A Parts Advisor is a key role interacting with all areas of the business including sales, service and our customers. You will be directly involved in supplying Toyota parts to the general public, trade customers and our own workshops. This role would perfectly suit a highly motivated individual with experience and a passion for providing exceptional levels of customer service for one of the world’s leading car brands.

This is an exceptional opportunity for the successful individual to develop, learn and forge a career within parts with Listers Toyota.

Role And Responsibilities

1. The work is diverse, and you’ll be working both behind the scenes receiving deliveries and at the front desk serving our customers.
2. You will be responsible for pre-picking parts for the workshop job cards, picking parts for customer orders and checking availability of stock from various enquiries.
3. Through in-bound and out-bound telephone enquiries, walk-in customers, and internet enquiries, you will be developing customer relationships through providing good product knowledge and creating an effective first impression.
4. Ensuring consumables and service parts are regularly replenished providing a swift service to our workshop and other departments as well as our trade/retail customers.
5. Handles warranty claims processing (relating to parts issues) and completes all relevant administration promptly and accurately (including customer records and invoicing).
6. You’ll develop knowledge of our premium Toyota products to understand the purpose of vehicle parts and how they function.

About You

1. We are looking for someone with previous experience working as a parts advisor within a dealership or you will have gained motor factor knowledge in a similar role with another franchise or specialist parts company.
2. However, if you have a good understanding of cars & the ability to learn, we are happy to train the right candidate.
3. The ability to quickly establish and build rapport with our customers.
4. You should be proactive, sales-driven and maintain an outstanding level of customer service.
5. You must have excellent communication & organisational skills while working well in a fast-paced environment.
6. A professional individual who is able to work towards tight deadlines.

What We Offer

1. 25 days holiday plus bank holidays
2. Company Pension
3. Wellness Programme
4. Sick Pay
5. Group life insurance
6. Staff discount on car servicing
7. Listers Benefits - discounts on retailers, restaurants, cinemas & holidays
8. Long service and loyalty incentives
9. Staff referral scheme
10. In-house, manufacturer & professional qualifications
11. Free Parking / On-site Parking
12. Company Events

Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. There’s a reason why this is the case, actually there’s over two and a half thousand reasons, our team. Since the very beginning our success has been a product of the fantastic people that work for us. This is recognised by representing some of the world’s most prestigious car brands across the Midlands, Lincolnshire, Gloucestershire, Norfolk and Yorkshire. We support employees in all areas of the business, whatever your aspirations might be Listers has a career for you.