Partnerships Executive (Everyday Care)

Vitality; Greater London; Hybrid; GBP 42,000 - 52,000; Full time

Benefits offered by this job

Bonus Schemes

Pension up to 12%

Vitality health insurance

Life Assurance 4x salary

Job summary

Vitality is seeking a Partnerships Executive within Everyday Care. Hybrid role with two days per week in the Bournemouth or London office. The role focuses on managing Healthcare partner services, driving performance, and delivering excellent member journeys.

You will analyse performance data, maintain governance, and build strong internal and external relationships to support service improvements and new offerings.

Qualifications

• Experience working within partnerships, healthcare, service delivery or operational environments.
• Strong stakeholder management and relationship-building skills
• Ability to analyse performance data and translate insights into actions
• Experience monitoring KPIs, SLAs or service performance metrics
• Excellent organisational skills with the ability to manage multiple priorities
• Strong communication skills and confidence working across diverse teams
• A continuous improvement mindset with a focus on member or customer outcomes
• Proficiency in Excel and PowerPoint
• Experience with Power BI, Visio, Lucidchart or Miro would be advantageous
• Passion for improving healthcare experiences and delivering outstanding member outcomes

Responsibilities

• Support the day-to-day management of Everyday Care partner services
• Monitor partner performance against KPIs, SLAs and contractual commitments
• Analyse trends, risks and opportunities across service delivery and member experience
• Coordinate the resolution of service issues, complaints and operational challenges
• Support continuous improvement initiatives across digital and physical member journeys
• Prepare performance reporting and materials for partner review meetings
• Maintain governance processes, records and action tracking
• Build strong relationships with internal stakeholders and external partners
• Support the introduction of new services, offers and journey enhancements
• Contribute to service review, billing and reconciliation activities where required

Skills

Partner Performance

Data-Driven Analysis

Stakeholder Management

Cross-Functional Collaboration

Tools

Power BI

Excel

PowerPoint

Visio

Lucidchart

Miro

Job description

Team - Medical Affairs

Working Pattern - Hybrid - 2 days per week in the Vitality Bournemouth or London Office. Full time hours.

We are happy to discuss flexible working!

Top 3 skills needed for this role:

• Partner Performance & Service Delivery Management
• Data-Driven Performance Analysis & Continuous Improvement
• Stakeholder Relationship & Cross-Functional Collaboration

What this role is all about:

Partnerships play a vital role in delivering the exceptional healthcare experiences our members value. As a Partnerships Executive within Everyday Care, you'll help shape and support a growing network of healthcare partners, ensuring services are delivered to the highest standards while continuously enhancing member journeys. Working across internal teams and external providers, you'll use data-driven insights, strong relationship management and a passion for service excellence to drive performance, improve outcomes and support the future development of our Everyday Care offering.

Key Actions

• Support the day-to-day management of Everyday Care partner services
• Monitor partner performance against KPIs, SLAs and contractual commitments
• Analyse trends, risks and opportunities across service delivery and member experience
• Coordinate the resolution of service issues, complaints and operational challenges
• Support continuous improvement initiatives across digital and physical member journeys
• Prepare performance reporting and materials for partner review meetings
• Maintain governance processes, records and action tracking
• Build strong relationships with internal stakeholders and external partners
• Support the introduction of new services, offers and journey enhancements
• Contribute to service review, billing and reconciliation activities where required

What do you need to thrive?

• Experience working within partnerships, healthcare, service delivery or operational environments
• Strong stakeholder management and relationship-building skills
• Ability to analyse performance data and translate insights into actions
• Experience monitoring KPIs, SLAs or service performance metrics
• Excellent organisational skills with the ability to manage multiple priorities
• Strong communication skills and confidence working across diverse teams
• A continuous improvement mindset with a focus on member or customer outcomes
• Proficiency in Excel and PowerPoint
• Experience with Power BI, Visio, Lucidchart or Miro would be advantageous
• Passion for improving healthcare experiences and delivering outstanding member outcomes

So, what’s in it for you?

• Bonus Schemes - A bonus that regularly rewards you for your performance
• A pension of up to 12%- We will match your contributions up to 6% of your salary
• Our award-winning Vitality health insurance - With its own set of rewards and benefits
• Life Assurance - Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page.

Fantastic Benefits. Exciting rewards. Great career opportunities!

If you are successful in your application and join us at Vitality, this is our promise to you, we will:

• Help you to be the healthiest you’ve ever been
• Create an environment that embraces you as you are and enables you to be your best self
• Give you flexibility on how, where and when you work
• Help you advance your career by playing you to your strengths
• Give you a voice to help our business grow and make Vitality a great place to be
• Give you the space to try, fail and learn
• Provide a healthy balance of challenge and support
• Recognise and reward you with a competitive salary and amazing benefits
• Be there for you when you need us
• Provide opportunities for you to be a force for good in society

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.