Product Manager

Vitality; Greater London; Hybrid; GBP 70,000 - 105,000; Full time

Benefits offered by this job

Bonus Schemes

Pension up to 12%

Vitality health insurance

Life Assurance 4x salary

Job summary

Vitality is seeking an Enterprise Product Manager to shape and deliver exceptional customer experiences across the underwriting journey. You will define and execute roadmaps, translate customer needs into innovative solutions, and drive agile delivery with cross-functional teams.

You will lead discovery, balance customer value with commercial goals, and continuously optimise product performance using data and feedback. This hybrid role offers flexibility and a strong benefits package.

Qualifications

• Degree educated or equivalent professional experience.
• Experience managing complex product roadmaps and backlogs within a digital or technology-led environment.
• Strong experience working within Agile delivery frameworks and cross-functional product teams.
• Ability to lead workshops, facilitate discussions and drive alignment across technical and non-technical stakeholders.
• Excellent written, verbal and presentation communication skills.

Responsibilities

• Define and deliver the medium to long-term product strategy for a complex customer journey, balancing customer value, commercial outcomes and strategic business objectives.
• Own and evolve the product roadmap and backlog, ensuring priorities are aligned to customer needs, business goals and delivery capability.
• Lead product discovery, research and ideation activities, using customer insight, data analysis and stakeholder engagement to identify opportunities and shape future solutions.
• Coordinate cross-functional teams through the product development lifecycle, working closely with engineering, design, research and business stakeholders to bring ideas to market.
• Act as the voice of the customer throughout delivery, ensuring all features and enhancements contribute to an outstanding customer experience.
• Lead the planning and delivery of journey epics, managing dependencies, risks, costs and priorities across multiple initiatives within an agile environment.
• Translate business and customer requirements into clear product features, story maps and user stories with robust acceptance criteria and supporting documentation.
• Use performance metrics, analytics and customer feedback to evaluate product effectiveness and identify opportunities for continuous improvement.
• Drive process optimisation across customer journeys by identifying inefficiencies, reducing waste and improving operational and customer outcomes.
• Monitor market trends, competitor activity and emerging opportunities to ensure products remain innovative, relevant and commercially effective.

Skills

Product Strategy

Stakeholder Management

Customer-Centric Analysis

Agile Delivery

Education

Degree educated or equivalent

Tools

Jira

Aha

Job description

About The Role

Team – Enterprise Product

Working Pattern – Hybrid – 2 days per week in the Vitality Bournemouth, Stockport or London Office. Full-time hours per week.

We are happy to discuss flexible working!

Top 3 skills needed for this role:

• Product Strategy & Roadmap Ownership
• Stakeholder Management & Influencing
• Customer-Centric Analysis & Agile Delivery

What this role is all about:

As a Product Manager within our Enterprise Product team, you'll play a key role in shaping and delivering exceptional customer experiences across our Underwriting journey. Working within a cross-functional environment, you'll define and execute product roadmaps, translate customer and business needs into innovative solutions, and drive delivery through agile ways of working. You'll be responsible for identifying opportunities to improve customer outcomes, collaborating with stakeholders across the business, and ensuring products deliver measurable value aligned to Vitality's strategic ambitions. This is an exciting opportunity for a commercially minded product professional who thrives on solving complex problems, influencing change, and creating brilliant customer experiences.

Key Actions

• Define and deliver the medium to long-term product strategy for a complex customer journey, balancing customer value, commercial outcomes and strategic business objectives
• Own and continuously evolve the product roadmap and backlog, ensuring priorities are aligned to customer needs, business goals and delivery capability
• Lead product discovery, research and ideation activities, using customer insight, data analysis and stakeholder engagement to identify opportunities and shape future solutions
• Coordinate cross-functional teams through the product development lifecycle, working closely with engineering, design, research and business stakeholders to bring ideas to market
• Act as the voice of the customer throughout delivery, ensuring all features and enhancements contribute to an outstanding customer experience
• Lead the planning and delivery of journey epics, managing dependencies, risks, costs and priorities across multiple initiatives within an agile environment
• Translate business and customer requirements into clear product features, story maps and user stories with robust acceptance criteria and supporting documentation
• Use performance metrics, analytics and customer feedback to evaluate product effectiveness and identify opportunities for continuous improvement
• Drive process optimisation across customer journeys by identifying inefficiencies, reducing waste and improving operational and customer outcomes
• Monitor market trends, competitor activity and emerging opportunities to ensure products remain innovative, relevant and commercially effective

What do you need to thrive

• Degree educated or equivalent professional experience
• Demonstrable experience managing complex product roadmaps and backlogs within a digital or technology-led environment
• Strong experience working within Agile delivery frameworks and cross-functional product teams
• Ability to lead workshops, facilitate discussions and drive alignment across technical and non-technical stakeholders
• Excellent written, verbal and presentation communication skills
• Strong analytical skills with the ability to use data and customer insight to inform decision making
• Experience creating product documentation including features, user stories, acceptance criteria and supporting artefacts
• Proven ability to balance customer value, commercial priorities and delivery considerations
• Passion for improving customer experiences and championing customer needs throughout the product lifecycle
• Collaborative approach with experience working alongside engineering, UX, research and business teams to deliver successful outcomes
• Commercial awareness with the ability to assess value, trade-offs, risks and benefits when making product decisions
• Experience using tools such as Jira, Aha or similar product management platforms would be advantageous
• Knowledge of digital analytics, conversion optimisation, customer journey mapping or modern web technologies would be beneficial
• Scrum Product Owner certification or related Agile qualifications would be advantageous

So, what’s in it for you?

• Bonus Schemes – A bonus that regularly rewards you for your performance
• A pension of up to 12%– We will match your contributions up to 6% of your salary
• Our award-winning Vitality health insurance – With its own set of rewards and benefits
• Life Assurance – Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!

If you are successful in your application and join us at Vitality, this is our promise to you, we will:

• Help you to be the healthiest you’ve ever been
• Create an environment that embraces you as you are and enables you to be your best self
• Give you flexibility on how, where and when you work
• Help you advance your career by playing you to your strengths
• Give you a voice to help our business grow and make Vitality a great place to be
• Give you the space to try, fail and learn
• Provide a healthy balance of challenge and support
• Recognise and reward you with a competitive salary and amazing benefits
• Be there for you when you need us
• Provide opportunities for you to be a force for good in society

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.

About Us

We’re incredibly proud to be recognised for the culture we've created — recently being named one of Glassdoor’s Best Places to Work 2026, and in 2024 we were delighted to be awarded Top 10 Places to Work in the Sunday Times Awards.

Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place. We’ve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We’re successful because we attract, develop, and retain the best people – and because we care.

Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.

Ready to find out if we’re the right fit for you? We can’t wait.

Diversity & Inclusion

At Vitality, we’re committed to diversity and inclusion because it’s good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.

Vitality’s approach to sustainability

Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid