Partnerships Executive (Everyday Care)

Vitality; Bournemouth; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Bonus Schemes

Pension up to 12%

Vitality health insurance

Life Assurance

Job summary

Vitality in the UK is seeking a Partnerships Executive within Everyday Care, a role hybrid with 2 days per week in Bournemouth or London offices. You will support partner services, monitor performance, and drive data-driven improvements across member journeys in collaboration with internal and external teams.

You will analyse performance data, manage relationships, and contribute to new services and journey enhancements, ensuring high standards of service delivery and positive member outcomes.

Qualifications

• Experience in partnerships, healthcare, service delivery or similar operations.
• Strong stakeholder management and relationship-building skills.
• Ability to analyse performance data and translate insights into actions.
• Experience monitoring KPIs, SLAs or service performance metrics.
• Excellent organisational skills with multiple priorities.
• Strong communication across diverse teams.

Responsibilities

• Support the day-to-day management of Everyday Care partner services.
• Monitor partner performance against KPIs, SLAs and contractual commitments.
• Analyse trends, risks and opportunities across service delivery and member experience.
• Coordinate the resolution of service issues, complaints and operational challenges.
• Support continuous improvement initiatives across digital and physical journeys.
• Prepare performance reporting and materials for partner review meetings.
• Maintain governance processes, records and action tracking.
• Build relationships with internal stakeholders and external partners.
• Support introduction of new services, offers and journey enhancements.
• Contribute to service review, billing and reconciliation activities when required.

Skills

Partner Performance

Data-Driven Analysis

Stakeholder Collaboration

Tools

Power BI

Visio

Lucidchart

Miro

Job description

About The Role

Team – Medical Affairs

Working Pattern - Hybrid – 2 days per week in the Vitality Bournemouth or London Office. Full time hours.

We are happy to discuss flexible working!

Top 3 skills needed for this role:

• Partner Performance & Service Delivery Management
• Data-Driven Performance Analysis & ContinuousImprovement
• Stakeholder Relationship & Cross-FunctionalCollaboration

What this role is all about:

Partnerships play a vital role in delivering the exceptional healthcare experiences our members value. As a Partnerships Executive within Everyday Care, you'll help shape and support a growing network of healthcare partners, ensuring services are delivered to the highest standards while continuously enhancing member journeys. Working across internal teams and external providers, you'll use data-driven insights, strong relationship management and a passion for service excellence to drive performance, improve outcomes and support the future development of our Everyday Care offering.

Key Actions

• Support the day-to-day management of Everyday Care partner services
• Monitor partner performance against KPIs, SLAs and contractual commitments
• Analyse trends, risks and opportunities across service delivery and member experience
• Coordinate the resolution of service issues, complaints and operational challenges
• Support continuous improvement initiatives across digital and physical member journeys
• Prepare performance reporting and materials for partner review meetings
• Maintain governance processes, records and action tracking
• Build strong relationships with internal stakeholders and external partners
• Support the introduction of new services, offers and journey enhancements
• Contribute to service review, billing and reconciliation activities where required

What do you need to thrive?

• Experience working within partnerships, healthcare, service delivery or operational environments
• Strong stakeholder management and relationship-building skills
• Ability to analyse performance data and translate insights into actions
• Experience monitoring KPIs, SLAs or service performance metrics
• Excellent organisational skills with the ability to manage multiple priorities
• Strong communication skills and confidence working across diverse teams
• A continuous improvement mindset with a focus on member or customer outcomes
• Proficiency in Excel and PowerPoint
• Experience with Power BI, Visio, Lucidchart or Miro would be advantageous
• Passion for improving healthcare experiences and delivering outstanding member outcomes

So, what’s in it for you?

• Bonus Schemes – A bonus that regularly rewards you for your performance
• A pension of up to 12%– We will match your contributions up to 6% of your salary
• Our award-winning Vitality health insurance – With its own set of rewards and benefits
• Life Assurance – Four times annual salary

These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page. Fantastic Benefits. Exciting rewards. Great career opportunities!

If you are successfulin your application and join us at Vitality, this is our promise to you, w e will:

• Help you to be the healthiest you’ve ever been
• Create an environment that embraces you as you are and enables you to be your best self
• Give you flexibility on how, where and when you work
• Help you advance your career by playing you to your strengths
• Give you a voice to help our business grow and make Vitality a great place to be
• Give you the space to try, fail and learn
• Provide a healthy balance of challenge and support
• Recognise and reward you with a competitive salary and amazing benefits
• Be there for you when you need us
• Provide opportunities for you to be a force for good in society

We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.

About Us

We’re incredibly proud to be recognised for the culture we've created — recently being named one of Glassdoor’s Best Places to Work 2026, and in 2024 we were delighted to be awarded Top 10 Places to Work in the Sunday Times Awards.

Vitality is a multi-award-winning UK insurance brand, here to make the world a healthier, happier place. We’ve been a purpose and values-driven business from day 1- long before it became fashionable. Our core purpose is to make people healthier and enhance protect their lives. Vitality pioneered shared-value insurance. We incentivise people to live healthier longer lives – they benefit, our business benefits, and society benefits. We’re successful because we attract, develop, and retain the best people – and because we care.

Plus, you get to join our 1.7+ million members with access to our unique health insurance and healthy living programme. Just to make sure you know our products inside and out.

Ready to find out if we’re the right fit for you? We can’t wait.

Diversity & Inclusion

At Vitality, we’re committed to diversity and inclusion because it’s good for our employees, for our business, and for society. We welcome applications from individuals of all backgrounds, experiences, and perspectives.

Vitality’s approach to sustainability. Vitality is a business that drives positive change. We reward people for making and sustaining healthier choices. But healthy people also need a healthy environment. To learn more please visit our Careers page. #LI-Hybrid