Partnership Services Executive

Brentford FC; Brentford; On-site; GBP 29,000 - 35,000; Full time

Job summary

Brentford FC is seeking a Partnership Services Executive to support the partnerships team in maximising revenue, delivering asset activations, and managing partner relationships. The role collaborates with the Partnership Services Lead to plan seasonal activation strategies and ensure contractual obligations are met with excellence.

The successful candidate will act as the primary day-to-day contact for select partners, devising engaging activation ideas and coordinating events such as matchday

Qualifications

• Experience in client retention through established relationships.
• Interest in brands, marketing and commercial partnerships in sport.
• Experience working for a rights holder or agency in sport.
• An interest in digital marketing and social media trends.

Responsibilities

• Create and deliver seasonal activation plans for selected club partners.
• Be main day-to-day contact for selected club partners.
• Collaborate with partners to create and deliver innovative and engaging ways to drive partner satisfaction and achieve clearly defined partner objectives.
• Assist in management and delivery of partner events and experiences (matchday activations, Play on the Pitch experiences, Training Ground visits etc).
• Assist in ensuring Club Partners' contractual assets are delivered in full, holding meetings with internal departments to ensure contracted assets are delivered on time and to the highest possible standard.
• Develop and maintain excellent relationships with key internal and external stakeholders to help deliver innovative activations on both Matchdays and non-Matchdays.
• Ensure the Partnership database is efficiently and effectively maintained.
• Help build best in class case studies for use across the partnership team and club channels.
• Continually identify areas where service levels can be improved.
• Maintain knowledge of the latest industry standards and activity.

Skills

Natural communicator

Relationship management

Creative thinker

Fast-paced environment

Calm under pressure

Interpersonal skills

Self-motivated

Team player

Tools

CRM software

Job description

JOB TITLE: PARTNERSHIP SERVICES EXECUTIVE

Job Grade: Level 1

Reports to: Partnership Services Lead

Location: Vantage

Department: Commercial

Sub-department: Partnership Services

Salary: £32,000

The Club

Brentford FC is a bit different from other Premier League football clubs. We put our fans first, we are a true community club and while we are financially sustainable, we are not afraid to take calculated risks. We take huge pride in our environment and culture within the Club which focuses on development, inclusion and not being afraid to think differently. Being progressive, humble and respectful while sticking together as one team across the Club guides how we work and the decisions we make each day. We also firmly believe that a diverse workforce is a better workforce which will help us develop ideas, solve problems and ultimately grow Brentford FC. We play in a new stadium, 15 minutes from Heathrow in vibrant west London. We will never forget where we have come from, but we are excited about the future that lies ahead.

Job Overview

Now going into our sixth year as a Premier League Club, Brentford FC is established in the top level of English football. Growth on the pitch is helping growth off the pitch and as such, we have an exciting opportunity for an experienced, creative, resourceful, team player to join our dynamic Partnership Services team.

The role of Partnership Services Executive:

The Partnership Services team carry out a diverse range of activities and events throughout the calendar to ensure the club is fulfilling its contractual obligations to partners and to ensure that each partner maximises the value of their investment with the Club. Working with the Partnership Services Lead, this role will support our partnerships team with maximizing partnerships growth and achieving revenue targets but play an important role in the planning and delivery of partner assets and activations and will be responsible for enhancing current and new partner relationships.

Responsibilities

• Work with Partnership Services Lead to help to create and deliver seasonal activation plans for selected club partners
• Be main day-to-day contact for selected club partners
• Collaborate with partners to create and deliver innovative and engaging ways to drive partner satisfaction and achieve clearly defined partner objectives
• Assist in management and delivery of partner events and experiences for example, matchday activations, Play on the Pitch experiences, Training Ground visits etc
• Assist in ensuring Club Partners' contractual assets are delivered in full, holding meetings with internal departments to ensure contracted assets are delivered on time and to the highest possible standard
• Develop and maintain excellent relationships with key internal and external stakeholders to help deliver innovative activations on both Matchdays and non-Matchdays
• Ensure the Partnership database is efficiently and effectively maintained
• Help build best in class case studies for use across the partnership team and club channels
• Continually identify areas where service levels can be improved
• Maintain knowledge of the latest industry standards and activity

Knowledge

• Any Experience in client retention through established strong existing relationships
• Have a genuine interest in brands, marketing and commercial partnerships in sport
• Any experience working for a rights holder or agency in sport
• An interest in digital marketing
• A native understanding of social media and associated trends

Specialist Skills

• Natural communicator who is confident engaging with people at all levels
• Results driven and motivated to achieve targets
• Experienced customer relationship manager with strong evidence to demonstrate.
• Creative mindset, that can bring to life ideas.
• Ability to thrive in a fast-paced industry and sector
• Ability to remain calm under pressure and exert a positive influence

People Skills

• Excellent interpersonal skills- adept at questioning and listening.
• Strong communication skills at all levels.
• Professional, confident, self-motivated and enthusiastic
• A positive, bright and energetic demeanor
• Resilience and perseverance
• Desire for continuous personal improvement
• Highly organized
• Self-motivated and able to work on own initiative
• Able to work unsociable hours including weekends and evenings
• A positive outlook and looks for solutions

External Impact

• Working as a first point of contact in a professional manner with partners
• Instigate and attend meetings with existing partners.
• Attend networking events to promote Brentford FC.
• Help deliver best in class events and partner delivery

Decision Making

• Following processes and procedures set by line manager and escalating when necessary.

Innovation

• Support in the ideation of campaign and activation ideas for partners
• Identify areas where servicing levels can be improved

General Club Accountabilities

• To comply with all Club policies, including health and safety, data regulations and other legal, ethical and social requirements
• To build and maintain good working relationships while maintaining a professional image
• To keep confidential any information gained regarding the Club and its personnel
• To always maintain a flexible approach to work

Brentford FC is proud to be an organisation that values equity, diversity and inclusion. We strive to create a culture that celebrates difference and ensures fairness, safety, representation, and belonging. We recognise that some groups remain underrepresented in our workforce and are actively working to change this. As part of that commitment, we strongly encourage applications from people of all backgrounds - particularly those from ethnically diverse communities, women, LGBTQ+ individuals, and disabled people. We're committed to a fair and inclusive recruitment process, with all decisions made based on merit and suitability - regardless of background or protected characteristic. Should you be selected for interview, we welcome the opportunity to discuss any specific arrangements, accommodations or reasonable adjustments you may require to be made.

Safeguarding Statement

Brentford FC is fully committed to promoting equality, and to safeguarding the welfare of all children and adults at risk. Safeguarding is everyone's responsibility and is a core part of the Club's culture. All staff and volunteers share a collective duty to create and maintain a safe and supportive environment, both on and off the field. To ensure this, all staff are required to complete regular safeguarding training appropriate to their role. This training supports a proactive and informed approach to safeguarding practice. The successful candidate will be expected to understand, adhere to, and actively uphold all relevant safeguarding policies and procedures. This includes recognising signs of abuse or harm, responding appropriately, and reporting any concerns in a timely manner to the Club's Safeguarding Team. Brentford FC operates safer recruitment practices. We remind individuals that it is a criminal offence for a person barred from engaging in regulated activity to apply for a role that involves such activity.