Partnership Operations Manager

loyalBe

Greater London

On-site

GBP 45,000 - 65,000

Full time

14 days+

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Benefits offered by this job

Competitive salary and compensation package

Stock option plan

MacBook and home office budget

Health/well-being membership

Flexible holiday policy

Professional development budget

Job summary

A dynamic Fintech company in Greater London is seeking a highly organized Partnership Operations Manager to oversee the setup and launch of card-linked offer campaigns. This hands-on role requires strong operational skills and meticulous attention to detail. The ideal candidate should possess over 3 years of relevant experience and be tech-savvy. The company offers a competitive salary, stock options, and flexible working arrangements, fostering a culture of diversity and professional development.

Qualifications

3+ years in an operational role like Marketing Operations or Partnership Ops.
Ability to identify and fix broken processes.
Meticulous in managing details and avoiding errors.
Experience in managing tasks in fast-paced environments.
Comfortable communicating with external stakeholders.

Responsibilities

Manage campaign submission lifecycle, ensuring campaigns go live on time.
Review brand team requests for errors and requirements.
Coordinate actions with banking partners, tracking approvals.
Maintain a central matrix of technical capabilities for partner programs.
Support sales and brand teams with program updates.
Identify bottlenecks and propose workflow improvements.

Skills

Operational experience

Attention to detail

Communication skills

Process improvement

Technical aptitude

Organization

Tools

Excel

Google Sheets

Job description

About LoyalBe

LoyalBe is a fast-growing Card Linked Offer (CLO) network. We connect leading brands with millions of consumers through our network of partners, including major card networks, banks, and fintechs. We offer a smarter, more measurable growth channel by connecting global brands, banks, and consumers in a single, frictionless, pay‑for‑performance rewards network.

Role Overview

We are seeking a highly organised and process‑driven Partnership Operations Manager. This is a hands‑on role where you will be the “engine” of our partner network, responsible for the setup and launch of card‑linked offers campaigns. You will work closely with our Sales and Brand Success teams, acting as the operational lead to ensure that every campaign is technically viable and set up correctly with our banking partners. This is a perfect role for an ambitious operator.

Start‑up Reality

You won’t be managing a team yet; you will be managing processes and you must be comfortable doing the heavy lifting, from configuring spreadsheets to data validation and submission. The upside: you aren’t just inheriting a fully fleshed process; you are also helping build it, and there will be significant room for growth as we scale.

Key Responsibilities

Offer Setup & Execution: Take full control of the “campaign” submission lifecycle. You are the expert who pushes the buttons and ensures campaigns go live on time. Because we focus on complex, high‑value campaigns, accuracy here is paramount.
Operational Gatekeeper: You will review incoming requests from the Brand team to check for errors and validate requirements before they reach our partners.
Partner Coordination: You will manage the weekly operational rhythm with our banking partners. You will proactively track action items, chase approvals, and unblock issues without needing to be managed.
Knowledge Base: Maintain and update a central “Source of Truth” matrix that documents the varying technical capabilities and submission processes for every partner program.
Brand Team Support: You will work with our Sales and Brand Success teams to help find the right program fit for each brand and ensure they are kept abreast of key program updates.
Continuous Improvement: Proactively identify bottlenecks in key workflows and propose improvements to reduce errors and improve the overall partner experience.

About You

Experience: 3+ years in an operational role such as Marketing Operations, Partnership Ops, Technical Account Management or similar.
Fixer Mindset: You don't just wait for instructions. If you see a broken process or a missing document, you fix it immediately.
Exceptional Attention to Detail: You are meticulous and precise. You thrive on getting the details right and have a low tolerance for errors.
Process‑Driven: You have a natural ability to understand, document and improve workflows. You think in terms of systems and scalability.
Clear Communicator: You are comfortable in meetings with external stakeholders (banks/fintechs). You can explain why an offer structure works (or doesn’t work) to both internal sales teams and external partners.
Tech‑Savvy: You are very comfortable with Excel/Google Sheets (data validation, conditional formatting) and can learn new software tools quickly.
Highly Organised: You can effortlessly manage multiple tasks, deadlines and workstreams in a fast‑paced environment.

Desirable Skills

Experience with card‑linked offers, fintech, payments, loyalty or affiliate marketing.
Experience working with banks, card schemes or major global companies.

Benefits