Partnership Development and Engagement Officer

Hull City Council; Hull and East Yorkshire; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

LGPS pension

23 days annual leave + 8 public hol +

3 extra days off

Job summary

Hull City Council is recruiting a Partnership Development and Engagement Officer to join the Hull Money Team.

The role focuses on strengthening ties with VCSE organisations, community groups and council services, driving collaborative approaches and ensuring effective use of digital systems across services.

Responsibilities

• To support partner organisations, including VCSE organisations, to adopt, embed and maximise the effective use of digital systems and tools, identifying and addressing barriers to engagement and digital adoption.
• To coordinate and deliver onboarding processes for new partners, including supporting system access, completing required documentation, identifying barriers to engagement, and promoting the benefits and effective use of systems and tools.
• To plan and deliver training sessions (group and one-to-one) to internal and external partners, both in person and remotely, building user confidence, capability and digital skills to support the effective use of systems and tools.
• To provide responsive, ongoing support to system users, including troubleshooting issues and liaising with technical teams where required. Working flexibly across community settings, office locations, and remote environments to meet the needs of partners and the programme.
• To promote engagement and sustained use of systems and tools through proactive communication, relationship building, marketing and outreach activities, using influencing and persuasion skills to encourage participation and support digital adoption.
• To collect, monitor and analyse data relating to system usage, producing reports and insights to support performance monitoring and programme delivery. Identifying and supporting opportunities for continuous improvement in systems, processes, and user experience, using feedback from partners and data insights.
• To maintain effective working relationships with internal teams and external partners, supporting collaborative working and enabling programme outcomes.

Job description

Number of Vacancies: 1 Time Type: Full time Worker Type: Fixed Term (Fixed Term) Proposed Interview Date: Monday, November 23, 2026 Hours of Work: 37 Hiring Manager: Michelle Hazelwood Contact Number: 01482 613693

Job Description Summary

This is a Full Time, Fixed Term position until 31st March 2029 due to specific funding. Proposed Interview Date: Week Commencing 23rd November 2026. Help Strengthen Support Across Hull We are establishing the Hull Money Team, a new initiative focused on helping residents access support earlier, improve financial resilience and prevent problems from escalating into crisis. We are looking for a motivated and approachable Partnership Development and Engagement Officer to work closely with Voluntary, Community and Social Enterprise (VCSE) organisations, community groups and council services, helping to strengthen relationships, encourage collaboration and support a more connected approach to service delivery. This is an exciting opportunity to be involved in a developing programme that brings organisations together to share knowledge, build connections and make the most of available support, resources and opportunities. A key aspect of the role will be engaging with VCSE organisations and partner agencies to develop strong working relationships, understand local challenges and opportunities, and support collaborative ways of working.

Why Join the Hull Money Team?

The Hull Money Team is committed to helping residents improve their financial wellbeing and access the support they need. By working collaboratively with partners across the city, the team aims to strengthen local support networks and help build more resilient communities. As part of the team, you will have the opportunity to develop relationships with a wide range of organisations, contribute to partnership-focused initiatives and support positive outcomes for communities across Hull.

ROLE AND PURPOSE

The Partnership Development and Engagement Officer will be part of Hull City Council Advice Services, alongside the Welfare Rights Service, reporting to the Advice Services Manager. The role supports the delivery of a programme aimed at strengthening community resilience and improving support for local people. This is achieved through working in partnership with organisations to enhance access to services and opportunities. The postholder will work with a range of partners, including Voluntary, Community and Social Enterprise (VCSE) organisations and council services, including Family Hubs and Adult Social Care See and Solve teams, to support the adoption, embedding and effective use of digital systems and tools, helping partners build confidence, overcome barriers to engagement and maximise the benefits of digital solutions. The role involves working within community settings, alongside office-based and remote working to engage with partners, build digital confidence, and promote the effective use of technology across services and communities.

Key responsibilities include supporting the onboarding of partners, promoting the use and benefits of digital systems and tools, and developing an understanding of organisational needs to support effective implementation. The role also involves delivering training and providing ongoing support to internal and external partners, including remote support where required. The postholder will monitor and analyse system usage data to support performance, ensuring systems and tools are used effectively and contribute to the delivery and outcomes of the programme.

Principal Accountabilities:

• To support partner organisations, including Voluntary, Community and Social Enterprise (VCSE) organisations, to adopt, embed and maximise the effective use of digital systems and tools, identifying and addressing barriers to engagement and digital adoption.
• To coordinate and deliver onboarding processes for new partners, including supporting system access, completing required documentation, identifying barriers to engagement, and promoting the benefits and effective use of systems and tools.
• To plan and deliver training sessions (group and one-to-one) to internal and external partners, both in person and remotely, building user confidence, capability and digital skills to support the effective use of systems and tools.
• To provide responsive, ongoing support to system users, including troubleshooting issues and liaising with technical teams where required. Working flexibly across community settings, office locations, and remote environments to meet the needs of partners and the programme.
• To promote engagement and sustained use of systems and tools through proactive communication, relationship building, marketing and outreach activities, using influencing and persuasion skills to encourage participation and support digital adoption.
• To collect, monitor and analyse data relating to system usage, producing reports and insights to support performance monitoring and programme delivery. Identifying and supporting opportunities for continuous improvement in systems, processes, and user experience, using feedback from partners and data insights.
• To maintain effective working relationships with internal teams and external partners, supporting collaborative working and enabling programme outcomes.

Compensation Grades:

GRADES 5. Pay Ranges: £27,709.00 - £30,023.00 Job Classifications: 3- Not Politically Restricted - Designated As Not Politically Sensitive (Politically Restricted Posts), No - (Childcare Disqualification Requirement), No - (Statutory Post)

Benefits of Working of Hull City Council:

• A competitive salary
• An excellent pension through the Local Government Pension Scheme (LGPS)
• Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
• Career development and learning experiences from a range of training courses and learning methods
• Supportive and forward-thinking culture
• Great career development opportunities

Additional Information

We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply. We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage. We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required. The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment. Online searches, including social media, may be carried out as part of the recruitment process. We are committed to “our values” at the Council of People First, Respect, Learning, Ambition and Partnership. If these align with you then we welcome your application. By joining our team you will be making a tangible difference to the lives of people in Hull. Working with people who are as passionate about our place and public services as you are.

https://www.hull.gov.uk/jobs/welcome-hull-city-council/introduction-working-hull-city-council