Supporting People Caseworker

Hull City Council; Hull and East Yorkshire; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

LGPS pension

23 days annual leave + 8 public hols +

3 extra days off at Christmas/May

Career development and learning

Diversity, equality and inclusion

Job summary

Hull City Council is seeking dedicated Supporting People Caseworkers to join the Hull Money Team. You will support residents facing financial challenges, helping them access advice, financial assistance and resilience services. This role is fixed-term until 31 March 2029 and involves home visits and partnership work to secure timely support.

You will assess needs, identify risks, coordinate referrals and maintain confidential case records while following safeguarding and quality standards.

Qualifications

• Experience with safeguarding and welfare work is advantageous.
• Ability to deliver trauma-informed, person-centred casework to vulnerable residents.

Responsibilities

• Manage referrals and undertake holistic assessments of residents at risk of financial hardship.
• Deliver person-centred, trauma-informed casework to help access services and improve wellbeing.
• Identify residents at risk of financial crisis and take timely action to meet immediate needs.
• Help residents maximise income and access benefits, grants and other supports.
• Develop, implement and review personalised action plans to build resilience.
• Maintain an allocated caseload and provide ongoing support until stabilisation.
• Coordinate with Hull Money Team and partners to ensure timely service referrals.
• Undertake outreach work, including home visits where required.
• Keep accurate, confidential case records in line with policies and data protection.
• Work with safeguarding, QA and health & safety requirements to improve services.

Job description

4 x Full Time, Fixed Term positions available until the 31st March 2029 due to specific funding.

Proposed Interview Dates: 3rd 4th December 2026

Improving financial wellbeing and building resilience

The Hull Money Team brings together expertise and support to help residents access the right advice and assistance at the right time, improving financial wellbeing and helping prevent difficulties from escalating into crisis.

We are looking for dedicated Supporting People Caseworkers to join our team. This is an opportunity to support people facing financial challenges, helping them access services, overcome barriers and work towards greater stability and independence.

Working as part of a supportive and collaborative environment, you will engage with individuals experiencing a range of circumstances and help them access practical support tailored to their needs. You will also work closely with colleagues and partner organisations to help ensure people receive coordinated and timely assistance.

ROLE AND PURPOSE

The Supporting People Caseworker will be part of Hull City Council Advice Services, alongside the Welfare Rights Service, reporting to the Advice Services Manager.

The role supports the delivery of a programme aimed at strengthening community resilience and improving outcomes for local people through partnership working and improved access to services and opportunities.

Funded through the Crisis Resilience Fund, the postholder will work as part of the Hull Money Team to provide person-centred, trauma-informed casework to vulnerable residents at risk of financial crisis. Acting as a first point of contact, they will assess needs, identify immediate risks, and support residents to access appropriate advice, financial support and wider resilience services.

The postholder will work proactively to overcome barriers to engagement, coordinate support across Hull Money Team services and partner organisations, and remain involved until residents' circumstances have stabilised and they are better equipped to manage future challenges independently.

PRINCIPAL ACCOUNTABILITIES:

1. 1. Manage referrals and undertake holistic assessments of residents experiencing, or at risk of, financial hardship, identifying needs, risks, vulnerabilities and appropriate interventions.
2. 2. Deliver person-centred, trauma-informed casework support to residents, enabling them to access services, overcome barriers and improve their financial wellbeing.
3. 3. Identify residents at risk of financial crisis and take timely action to address immediate needs, prevent escalation and promote financial stability.
4. 4. Support residents to maximise income and access financial assistance through benefit entitlement checks, benefit applications, grants, charitable funds and other available support.
5. 5. Develop, implement and review personalised action plans with residents to address financial difficulties and build longer-term resilience.
6. 6. Maintain responsibility for an allocated caseload, providing ongoing support, ensuring residents remain engaged and supported until their situation has stabilised.
7. 7. Coordinate support for residents across the Hull Money Team and partner organisations, ensuring effective referrals and timely access to appropriate services.
8. 8. Undertake outreach work, including home visits and community-based engagement, where required to assess need and support vulnerable residents.
9. 9. Maintain accurate, confidential and up-to-date case records, ensuring compliance with organisational procedures, funding requirements and data protection legislation.
10. 10. Work in accordance with safeguarding, quality assurance and health and safety requirements, contributing to service improvement and positive outcomes for residents.

NC5112.Supporting People Caseworker.doc

GRADES 6.

Pay Ranges:

Job Classifications:

3- Not Politically Restricted - Designated As Not Politically Sensitive (Politically Restricted Posts), 6- Enhanced (Adult Workforce) - (Disclosure and Barring Service (DBS)), No - (Childcare Disqualification Requirement), No - (Statutory Post)

Benefits of Working of Hull City Council:

• An excellent pension through the Local Government Pension Scheme (LGPS)
• Initially 23 days annual leave depending on length of service. You will also get eight public holidays per year, and three additional days off, one in May/August and one during the Christmas/New year period
• Career development and learning experiences from a range of training courses and learning methods
• Supportive and forward-thinking culture

We are committed to increasing the diversity, equality, and inclusion within our workforce to represent the people we serve and build an environment in which everyone can feel like they belong. We encourage people from all backgrounds to apply.

We adopt a ‘name blind’ approach to shortlisting. Recruiting managers will not have access to personal information, including your name and contact details, until a shortlisting decision has been made. Equality monitoring information is not accessible by recruiting managers at any stage.

We reserve the right to amend the dates associated with this advert, which may include closing the advert early where required.

The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

Online searches, including social media, may be carried out as part of the recruitment process.

We are committed to “our values” at the Council of People First, Respect, Learning, Ambition and Partnership. If these align with you then we welcome your application.