Partnership Coordinator / Partner Success Executive (HealthTech)

iO Associates; Manchester; Hybrid; GBP 40,000 - 65,000; Full time

Benefits offered by this job

Remote work flexibility

Quarterly team meetups in Liverpool

Job summary

iO Associates is recruiting a Partnership Coordinator / Partner Success Executive in HealthTech. You will connect third‑party tech partners, external consultants, and internal implementation squads to ensure seamless software delivery across NHS trusts and private providers.

Based predominately remote with quarterly meetups in Liverpool and the North West, the role requires 3+ years in healthcare IT, strong relationship management, and experience coordinating SOWs, SLAs, and milestone payments.

Qualifications

• 3+ years in healthcare information systems, software support, partner coordination, or vendor management.
• Experience coordinating partners, external consultants, and internal teams.
• Strong relationship management and stakeholder alignment.
• Knowledge of NHS/private healthcare landscape.

Responsibilities

• Lead onboarding and due diligence for technology partners.
• Oversee contracts, SOWs, milestones, and payments.
• Coordinate cross-team communication to resolve delivery roadblocks.
• Conduct service reviews and performance scorecards.

Skills

HealthTech knowledge

Partner coordination

Relationship management

NHS exposure

Job description

Role: Partnership Coordinator / Partner Success Executive (HealthTech)

Location: Predominantly Remote (Quarterly team meetups in Liverpool; ideally based in the North West / Liverpool / Manchester area)

Type: Permanent

Sector: Healthcare Software / Electronic Patient Records (EPR)

Are you an organised relationship manager with experience in HealthTech, digital health, or healthcare software coordination?

We are recruiting for a leading Electronic Patient Record (EPR) software provider looking for a Partnership Coordinator / Partner Success Executive to join their growing team.

In this role, you will act as the operational bridge connecting third-party tech partners, external consultants, and internal implementation squads to ensure seamless software delivery across NHS and private healthcare providers.

The Role

• Partner Onboarding & Governance: Lead the end-to-end onboarding and due diligence process for new technology partners and external consultants.
• Contract & SLA Oversight: Work alongside contracts managers to coordinate Statements of Work (SOWs), monitor deliverable compliance, track milestone payments, and prevent scope creep.
• Cross-Team Collaboration: Serve as the central communication link between partner leaders, internal Customer Success, and deployment teams to resolve delivery roadblocks.
• Service Reviews: Run regular performance check-ins, status meetings, and service scorecards with partner organisations.

What We're Looking For

• HealthTech Knowledge: Understanding of the UK healthcare landscape (interacting with NHS trusts or private healthcare providers).
• Relevant Background: Around 3+ years of experience in healthcare information systems, software support, partner coordination, or vendor management.
• Relationship Management: Confident communicator capable of handling escalations, solving problems pragmatically, and keeping multiple stakeholders aligned.
• Location: Based within commutable reach of Liverpool/Manchester for occasional quarterly team collaboration days.

Working Arrangements

• Primarily work-from-home flexibility.
• Quarterly team strategy and collaboration sessions in Liverpool.
• Occasional travel to industry conferences, exhibitions, or partner meetings as required.