Partner Validation and Services Specialist

Sectigo Limited; London; Hybrid; GBP 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Partner Validation and Services Specialist to enhance partner success through effective support and training. In this vital role, you will manage partner relationships, troubleshoot complex issues, and ensure seamless integration of validation processes. This position offers the opportunity to work in a hybrid model, allowing you to collaborate with a dynamic team while contributing to the company's growth story. If you are self-motivated, possess strong communication skills, and have a passion for customer service, this role is perfect for you. Join a global team committed to making a positive impact in the digital identity and cybersecurity landscape.

Qualifications

• 5+ years of technical support experience in a compliance environment.
• Bachelor’s degree or equivalent in business or technical field.

Responsibilities

• Manage day-to-day activities with partners and assist in validation workflows.
• Provide superior customer service and resolve partner support issues.

Skills

Technical Support

Problem Solving

Customer Service

Communication Skills

Time Management

Education

Bachelor's Degree in Business or Technical Field

Equivalent Experience

Tools

Windows

Office Products

APIs

Job description

Partner Validation and Services Specialist

• Full-time
• Department: Validation
• Work Type: Hybrid

At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night.

Sectigo is a leading provider of digital identity and cybersecurity solutions, offering a comprehensive suite of products to protect online transactions and communications. Our mission is to secure the digital landscape for enterprises worldwide.

“When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind.”

How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.

We are looking for a Partner Validation and Services Specialist to join our growing global team at Sectigo.

The Partner Validation and Services Specialist is an integral role focused on the growth and success of our strategic partners and resellers. The position will assist partners to resolve complex issues through research, implementation, and troubleshooting partner validation and support issues. This position will collaborate with cross-functional teams to onboard, train, and continue the success of our partners.

This is a full-time position working in the hybrid model and at least 3 days a week from our London office. This is an individual contributor role, reporting to the manager, Partner Validation and Services.

Here are the core functions, responsibilities, and expectations for this role:

1. Manage day-to-day activities associated with maintaining Sectigo’s partners.
2. Assist in integrating validation workflows into partner’s architecture.
3. Provide superior customer service and assistance via phone and email.
4. Independently resolve partner support issues and manage partner escalations.
5. Serve as a subject matter expert in Sectigo products, channels, validation process, and policies.
6. Work closely with partners, sharing knowledge and conducting training.
7. Process orders for TLS and other security products according to industry and company compliance requirements.
8. Other duties as assigned and related to the nature of this role and company initiatives.

Education:

Bachelor’s or college degree in business and/or technical related field or equivalent.

Experience:

• At least 5+ years of technical support experience.

Comfortable working with technical concepts, including APIs, web applications, and integrations.

Experience working in customer service delivery and a compliance regulatory environment.

Knowledge of Windows and Office products.

Ideal Candidate Profiles, Talents, and Desired Qualifications:

Fluency in English is mandatory; other languages are beneficial.

Self-motivated with the ability to solve problems, manage time well, and get things done.

Knowledge of TLS PKI products and services.

Proficient PKI compliance knowledge and ability to share complex concepts in a simple format.

Ability to work independently and as part of a team with limited supervision.

Possess qualities such as integrity, fair-mindedness, and a persuasive, congenial personality.

Strong communication, written, and organizational skills, with attention to detail and the ability to multi-task.

Quick learner, attention to detail, and patience for user questions.

Knowledge of corporate environment.

Global team. Global reach. Global impact.

At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.