Partner Success Delivery Manager

Westcon-Comstor; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading IT distribution company seeks a Partner Success Delivery Manager to ensure service delivery excellence and customer satisfaction. The role involves managing support contracts, building customer relationships, and contributing to a high-performance environment. Join a dynamic team with significant growth potential in the UK and Ireland.

Qualifications

• Good knowledge of Westcon portfolio.
• General knowledge of networking and communications technology.
• Proven experience in service delivery in the ICT industry.

Responsibilities

• Manage Support Contracts from end-to-end.
• Ensure data quality targets and customer SLA’s are achieved.
• Act as a key point of escalation to manage customer expectations.

Skills

Customer Service

Problem-Solving

Communication

Teamwork

Adaptability

Education

ITIL Foundation

ITIL Practitioner

Tools

MS Office

Job description

Job Details: Partner Success Delivery Manager

Full details of the job.

Vacancy No

Vacancy No VN13192

Job Title

Partner Success Delivery Manager

Office Location

Alternative Office Location

About the Role

As a member of the Services Solutions Practice, the Service Delivery Manager will fulfill a key role within the business unit. Specifically, the Service Delivery Manager will drive best-in-class practices to assist the department in ensuring service delivery excellence. The Service Delivery Manager will contribute to a high-performance environment to achieve and maintain high levels of customer satisfaction.

Your Key Responsibilities

The main duties and responsibilities include:

1. Manage Support Contracts from end-to-end: Activation, Delivery, Closure (from order to in-life)
2. Ensure data quality targets and customer SLA’s are achieved and maintained
3. Commercial tracking of Support Contracts, including Service Variations
4. Understand and utilize vendor support mechanisms
5. Manage customer relationships for support contracts
6. Provide formal reporting to customers regarding support activity and SLA adherence
7. Act as a key point of escalation to manage customer expectations
8. Identify and drive new business from existing accounts and maximize exposure of Westcon across those accounts

Qualifications / Requirements

Person Specification

Knowledge

• Good knowledge of Westcon portfolio
• General knowledge of networking and communications technology
• Proficiency in MS Office applications: Word, Excel, Outlook, PowerPoint

Customer Service Skills

• Excellent customer service skills

Desired Skills

• Strong team player, working across multiple geographies and time zones
• Technology experience and product knowledge
• Proven experience of service delivery in the ICT industry
• Objective, professional, and diligent
• Effective verbal and written communication skills
• Problem-solving ability and capability to deliver under pressure
• Enthusiastic and energetic
• Flexible and adaptable to new concepts and working methods
• Highly motivated for personal development

Qualifications

ITIL Foundation, Practitioner, or equivalent

About Us

Join a growing global business

Westcon-Comstor is a leading name in IT distribution with US$4.35 billion in global revenues. We connect technology vendors to our distribution partners who resell software and solutions to businesses and other customers.

This is an exciting time to join our expanding UK and Ireland operation, serving the EMEA region. We have ambitious plans and significant future potential, providing an excellent opportunity to grow your career in a dynamic and supportive culture.