Partner Success Agent - Fast-Paced Customer Service

Giacom; Hessle; Remote; GBP 22,000 - 30,000; Full time

Benefits offered by this job

25 days annual leave

Pension plan

Complimentary refreshments

Job summary

Giacom is seeking a Customer Service Advisor to join our partner success team in the UK. You will be the first point of contact for partners, handling queries via phone, email and live chat, and guiding them to the best solutions on our platform.

You should be a proactive communicator with experience in customer service or sales, comfortable multitasking, and proficient with Microsoft Office. The role offers learning opportunities, generous annual leave, a pension, and a friendly, diverse work

Qualifications

• Strong communication skills (written and verbal) required.
• Experience in customer service or sales, ideally in a fast-paced environment.
• Ability to manage multiple tasks, prioritise effectively, and meet deadlines.
• Proficiency in Microsoft Office (Outlook, Teams, Word).

Responsibilities

• Supporting partners with enquiries via phone, email and live chat.
• Taking ownership of queries from start to finish with timely resolutions.
• Building strong relationships and guiding partners on our products and services.
• Working with internal teams to resolve issues and deliver best outcomes.
• Proactively reaching out to partners to provide support on the platform.
• Maintaining accurate customer records and updating account information.
• Assisting partners through account changes, upgrades and service requests.
• Demonstrating our systems and helping partners use our services effectively.

Skills

Strong communication

Customer service

Multi-tasking

Attention to detail

Tools

Microsoft Office

Job description

Giacom is seeking a Customer Service Advisor to join our partner success team in the UK. You will be the first point of contact for partners, handling queries via phone, email and live chat, and guiding them to the best solutions on our platform.

You should be a proactive communicator with experience in customer service or sales, comfortable multitasking, and proficient with Microsoft Office. The role offers learning opportunities, generous annual leave, a pension, and a friendly, diverse work