Partner Success Advocate – Professional Services

Arrive; Basingstoke; Hybrid; GBP 22,000 - 29,000; Full time

Job summary

Arrive is seeking a Partner Success Representative to join our Professional Services team in Basingstoke on an 18-month fixed-term basis. You’ll be the first port of call for product expertise, helping clients and internal teams with requests and roadmaps, while adopting our internal configuration software daily.

We provide entry-level training and guidance to develop both technical and interpersonal skills.

Qualifications

• Previous experience working in a customer or client-facing role.
• Numerate and literate.
• Proficient in the use of modern PC technologies and software.
• Must possess the existing right to work in the UK (Please note: we do not provide visa sponsorship or relocation support for this position); Candidates are expected to attend the Basingstoke office at least one or two days per week.

Responsibilities

• Configuring and deploying implementations for new and existing clients (including client visits or product demonstrations where required).
• Providing ongoing support both externally and internally (to the likes of Project Managers, Product, Sales and Finance).
• Creating & maintaining documentation (including internal processes or step by step guides), with the freedom of bringing new ideas to the table within an open team.
• Fault finding & stakeholder collaboration (investigating bugs & testing new features in our system, engaging in development sessions to represent and reach resolutions on behalf of the team).
• Use of technical skills & systems (our internal configuration software, JIRA, ServiceNow ticketing portal, SQL, opportunity to use JavaScript and HTML where required).

Skills

Customer-facing experience

Numeracy

Written & verbal communication

Fast learner

Attention to detail

Tools

JIRA

ServiceNow

SQL

JavaScript

HTML

Job description

Arrive is seeking a Partner Success Representative to join our Professional Services team in Basingstoke on an 18-month fixed-term basis. You’ll be the first port of call for product expertise, helping clients and internal teams with requests and roadmaps, while adopting our internal configuration software daily.

We provide entry-level training and guidance to develop both technical and interpersonal skills.