Partner Success Representative (Maternity Cover)

Arrive; Basingstoke; Hybrid; GBP 22,000 - 29,000; Full time

Job summary

Arrive is seeking a Partner Success Representative to join our Professional Services team in Basingstoke on an 18-month fixed-term basis. You’ll be the first port of call for product expertise, helping clients and internal teams with requests and roadmaps, while adopting our internal configuration software daily.

We provide entry-level training and guidance to develop both technical and interpersonal skills.

Qualifications

• Previous experience working in a customer or client-facing role.
• Numerate and literate.
• Proficient in the use of modern PC technologies and software.
• Must possess the existing right to work in the UK (Please note: we do not provide visa sponsorship or relocation support for this position); Candidates are expected to attend the Basingstoke office at least one or two days per week.

Responsibilities

• Configuring and deploying implementations for new and existing clients (including client visits or product demonstrations where required).
• Providing ongoing support both externally and internally (to the likes of Project Managers, Product, Sales and Finance).
• Creating & maintaining documentation (including internal processes or step by step guides), with the freedom of bringing new ideas to the table within an open team.
• Fault finding & stakeholder collaboration (investigating bugs & testing new features in our system, engaging in development sessions to represent and reach resolutions on behalf of the team).
• Use of technical skills & systems (our internal configuration software, JIRA, ServiceNow ticketing portal, SQL, opportunity to use JavaScript and HTML where required).

Skills

Customer-facing experience

Numeracy

Written & verbal communication

Fast learner

Attention to detail

Tools

JIRA

ServiceNow

SQL

JavaScript

HTML

Job description

We’ve signed up to an ambitious journey. Join us!

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

The Role

We have an opportunity in our Professional Services team who are looking for a Partner Success Representative to join us on an 18-month fixed-term basis (maternity cover) in the Basingstoke office. This is an exciting and unique opportunity as you'll have the chance to get involved in various projects, making a real impact whilst you're also being supported to develop.

As a member of this team, you will be the first port of call for product expertise, knowledge and assistance to all areas of the business, along with using our internal configuration software to meet client requests and project roadmaps on a daily basis.

The successful candidate will receive entry-level training & necessary guidance to help them fulfil this position in the business and will be given the opportunity to develop core competencies both in technical and interpersonal skills.

How to make an impact

• Configuring and deploying implementations for new and existing clients (including client visits or product demonstrations where required)

• Providing ongoing support both externally and internally (to the likes of Project Managers, Product, Sales and Finance)

• Creating & maintaining documentation (including internal processes or step by step guides), with the freedom of bringing new ideas to the table within an open team

• Fault finding & stakeholder collaboration (investigating bugs & testing new features in our system, engaging in development sessions to represent and reach resolutions on behalf of the team)

• Use of technical skills & systems (our internal configuration software, JIRA, ServiceNow ticketing portal, SQL, opportunity to use JavaScript and HTML where required)

Personal skills we are looking for

• Able to prioritise, manage and track multiple activities and tasks

• Excellent verbal and written communication

• Attention to detail, an analytical thinker

• Willingness and ability to embrace change and learn new technologies

• Receptive and a fast learner

• Enthusiastic approach and can-do attitude

• Resilient, copes well under heavy workloads; and

• Strong Customer Service ethos

Your background & Key Requirements

• Previous experience working in a customer or client-facing role

• Numerate and literate

• Proficient in the use of modern PC technologies and software

• Must possess the existing right to work in the UK (Please note: we do not provide visa sponsorship or relocation support for this position)
  Please note: Candidates are expected to attend the Basingstoke office at least one or two days per week.

About Arrive

Arrive, including brands like EasyPark, Flowbird, RingGo, ParkMobile and Parkopedia, is a leading global mobility platform. Present in over 90 countries and 20,000 cities, the company helps people and decision-makers make smarter decisions about urban mobility and ease the experience of travel worldwide. Arrive delivers a unique combination of the core ingredients to make cities more livable: from smart payments and optimized car parks to data-driven traffic reduction and support for reinvestment in public transport and green space. It’s about more than function, it’s about saving time and simplifying the experience of travel for everyone. Travel is more than a journey, it’s how you Arrive.