Partner Services Co‑Ordinator

gunnercooke; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

gunnercooke is offering a 12-month fixed-term maternity cover role as part of the Partner Services team in Manchester. This role focuses on providing exceptional administrative support, managing relationships with partners, and overseeing onboarding and induction processes.

Ideal candidates are organized, have strong communication skills, and a keen client-service mindset. This position provides an excellent opportunity to contribute to a fast-paced and dynamic environment while supporting the core functions of the firm.

Qualifications

• Experience in a fast-paced administrative role with a focus on client service.
• Organized and able to manage multiple tasks efficiently.
• Strong communication skills both written and verbal.

Responsibilities

• Support the Partner Services team by managing the inbox and calls.
• Maintain relationships with Partner Assistants and manage capacities.
• Provide onboarding support and ensure smooth induction processes.

Skills

Solid general admin experience

Genuinely organised

Strong written and verbal communication

Client-service mindset

Process-driven

Resourceful

Working knowledge of basic Microsoft tools

Prior experience in a service or office environment

Familiarity with onboarding or HR administration

Exposure to communications or marketing

Degree-level education

Education

Degree-level education (English or similar)

Tools

Microsoft Office

Job description

The role

This is a 12-month fixed term maternity cover role at the heart of the Partner Services team.

Partner Services is the team that keeps gunnercooke’s partners supported, connected and well looked after. It is the central point of contact for customer success and relationship management across the firm. This role is the engine behind that team; keeping the inbox moving, the calls answered, the data clean, the rewards programme running, the onboarding process supported when cover is needed, and the senior team free to focus on the work only they can do.

The right person will be quick on their feet, warm with people, and unphased by an inbox that can fill up faster than it empties at peak times. The ideal candidate will be resilient, commercially driven, and champion our culture and values: Compassionomics, Laser‑like Focus, Humour, and being Boundaryless.

Responsibilities

Partner Services is the team Partners turn to when they need help, an answer, an introduction, or someone who will just sort it. The work is fast‑moving and people‑led; this role is the engine that keeps it running.

The front door

Supporting the team that answers the firm’s Partners, by phone, by email, in person.

Every working day, somewhere between 40 and 70 emails land in the Partner Services inbox, and the phone rings throughout. Behind those messages are Partners chasing answers, new enquiries seeking legal support, transactions trying to find the right contact, and the occasional sales pitch to politely deflect. The post‑holder supports the Partner Services Managers in keeping the inbox moving; triaging where possible, replying where they can, and escalating where not.

The connector

Matching Partners with the right people, inside and outside the firm.

Much of what makes gunnercooke work is the network. Partners need other Partners when their clients need expertise outside their own, and they rely on a strong bank of Partner Assistants when they need additional capacity on their own matters. This part of the role is about maintaining PA relationships and capacities, supporting Partner‑to‑Partner introductions with resource planning and connection making where possible, and helping new German Partners settle by finding them a UK buddy.

The engine room

The systems, the data, and the admin that keeps the team moving.

Behind every smooth Partner experience is a quietly well‑run back office. This is where that work lives; keeping HR data current, processing role changes (such as Legal Counsel to Partner, or Employed Associate to Self‑Employed), supporting the HR audit process, and giving the Partner Services Managers a reliable second pair of hands‑on ad‑hoc admin and audit tasks when needed.

Onboarding, Induction and Leavers

Holiday cover, additional capacity, and support to the Onboarding Assistant.

The post‑holder provides holiday cover and additional capacity for the firm’s onboarding function. When the Onboarding Assistant is out or capacity is tight, they step in to keep the joiner journey running; covering gcTrust onboarding, Legal and Operating Partner onboarding, and the day‑to‑day admin that sits behind both. Buddy management sits with the post‑holder, as does oversight of the onboarding inbox.

On the induction side, the role is responsible for creating induction plans and schedules, coordinating sessions across IT, Compliance, Finance and Office Services, and monitoring the day‑of processes that ensure new joiners have what they need from their first day. On the leaver side, the role handles the IT and administrative duties relating to people exiting the business; access revocation, system removals and HR folder updates.

Qualifications and skills

• Solid general admin experience (no professional services or law firm background needed)
• Genuinely organised; the kind of person who keeps a clean inbox without thinking about it
• Strong written and verbal communication
• Warm, confident, and credible on the phone, including outbound calls
• A real client‑service mindset; naturally helpful, naturally responsive
• Process‑driven and able to manage structured task lists accurately and to deadline
• Resourceful, comfortable working out who to ask and how to get an answer
• Working knowledge of basic Microsoft tools
• Prior experience in a service or office environment
• Familiarity with onboarding, HR or compliance administration
• Some exposure to communications, marketing or copywriting
• Degree‑level education (English or similar a plus)

We don’t require formal qualifications. Practical experience in service or office environments is valued more highly than academic background.

Appendix: Task list

The tasks below summarise the day‑to‑day responsibilities of the role, grouped by area.

Partner Services

• Maintaining PA relationships and capacities
• Supporting PS Managers on an ad‑hoc basis with admin and audit tasks
• Finding new German Partners a UK buddy and making the connection
• General HR updates; ensuring HR spreadsheet and folders are accurate (addresses, contact details)
• Administering role changes (Legal Counsel to Partner, Employed Associate to Self‑Employed)
• Supporting with monitoring of the Partner Services inbox
• Supporting Partner introductions; resource planning and connection making where possible
• Supporting the HR audit process and ongoing data hygiene across Partner records

Onboarding (cover and support)

• gcTrust onboarding administration during periods of absence and at busier periods
• Legal and Operational Partner onboarding administration during periods of absence and at busier periods
• Additional, hands‑on support to the Onboarding Assistant on complex joiner cases
• Buddy management; coordinating pairings and following up on introductions
• Oversight and support with the onboarding inbox

Induction

• Creating induction plans and schedules
• Coordinating sessions with different departments including: IT, Compliance, Finance and Office Services

Leavers

• IT and administrative duties relating to leavers from the business
• Access revocation, system removals and HR folder updates

Rewards

• Managing the rewards programme, ready for PSM approval
• Club gc gift ordering and platform admin
• Liaising with Managers across the business on rewards and recognition
• Running regular reports on platform usage and gifting activity
• Reviewing the platform, adding and amending gift options
• Overseeing the Club gc inbox

Communications Support

• Building the weekly Monday email in HubSpot; copy, event tiles, headshots and images
• Producing the first pass of gunnerEcho
• Uploading content to the intranet
• Supporting the intranet transfer project
• Drafting gcTrust content (joiner and leaver pieces, team stories)
• Supporting tracking of open rates, click‑through rates and email engagement metrics on HubSpot