Personal Assistant

ofcom; Manchester; On-site; GBP 32,000 - 42,000; Full time

Job summary

Ofcom, the UK communications regulator, is looking for an experienced Executive Assistant to support the People, Culture and Workplace Director in Manchester on a fixed-term basis. You will manage complex diaries, coordinate meetings and travel, and help keep leadership activities running smoothly.

We value proactive, solutions-focused colleagues who can liaise with internal and external stakeholders and provide high-quality administrative support across the PC&W function.

Qualifications

• Experience supporting a senior leader or director is preferred.
• Strong organisation and prioritisation skills are essential.
• Excellent communication and time-management abilities are required.

Responsibilities

• Manage the Director's complex diary and calendar, prioritising appointments.
• Arrange meetings, travel, and accommodation, including itineraries.
• Provide proactive support to ensure key deadlines are met and governance activities run smoothly.
• Prepare agendas and materials for leadership meetings and take concise notes.

Skills

Diary management

Calendar management

Travel coordination

Stakeholder management

Meeting coordination

Communication skills

Tools

Microsoft Office

Outlook

PowerPoint

Excel

Job description

Closing Date: 14/09/2026

Group: Corporate Group

Management Level: Associate

Job Type: Fixed Term (Fixed Term)

Job Description:

Please note that this role will close at 00:01 on Monday 14 September, and therefore we advise getting your application in by no later than midnight on Sunday 13 September.

We reserve the right to close this vacancy early should we receive a high volume of applications.

This is an FTC for up to 12 months, and we expect interviews to take place in early October.

About Ofcom

As the UK's communications regulator, we're delivering vital work that helps keep the UK connected.

Our work covers everything from phones and broadband, through to TV, radio, the postal service, and wireless devices. We're also taking on the challenge of making the online world a safer place. And we need people of all backgrounds, skill sets, and experiences to help us achieve our goal of making communications work for everyone.

About the Team

This role sits within Ofcom's People, Culture and Workplace (PC\&W) team. Our PC\&W team support the organisation at a strategic level, ensuring we have the right people in the right place at the right time to deliver on our objectives for our consumers, leading transformation and cultural change to support an increasing regulatory remit.

The PC\&W team is here to ensure Ofcom can deliver its organisational objectives by supporting managers and colleagues through their journey at Ofcom, including the provision of all employee policies, reward, inclusion and talent management. In addition, we are responsible for the provision of all our properties to ensure our people, culture and workplace practices all combine to deliver the best possible colleague experience of work.

Purpose of the Role

Provide high-quality administrative and organisational support to the People, Culture and Workplace Director, ensuring effective management of their diary, meetings, communications, travel and team activities. The role acts as a key point of contact for internal and external stakeholders and helps facilitate the smooth running of the People, Culture and Workplace leadership team and wider function.

Key responsibilities

The list below gives the broad expectations of activity in the role. In addition, it is expected that the PA picks up any and all that is needed for effective running of their role, the role of the People, Culture and Workplace Director and the wider PC\&W function. An ability to be flexible, proactive and solutions focused is key.

Executive Support

• Manage the People, Culture and Workplace Director's complex and ever-changing diary, prioritising appointments and resolving scheduling conflicts


• Coordinate all meeting arrangements, including liaising with internal and external stakeholders, preparing invitations and managing logistics


• Ensure appropriate time is allocated for leadership reviews, governance activities, strategic planning and writing commitments


• Provide reminders and proactive support to help the Director meet key deadlines and commitments

Inbox and Correspondence Management

• Provide light-touch inbox management


• Monitor emails and highlight urgent or high-priority communications


• Spot, action and coordinate diary-related requests and enquiries

Travel and Expenses

• Arrange domestic and international travel, including transport, accommodation and itineraries


• Process expenses and support the timely completion of related administration

Administrative Support

• Manage room bookings, desk bookings and meeting logistics


• Complete timesheet administration for the Director

Leadership Team Support

• Work closely with the Director's leadership team and other executive support colleagues


• Coordinate regular one-to-one meetings and leadership team schedules


• Prepare agendas and supporting materials for regular leadership meetings


• Take meeting notes and distribute actions when required


• Build and maintain strong working relationships across the leadership team to support effective collaboration


• Occasional temporary cover for other PAs in the group

Team Meetings and Events

• Coordinate and schedule team meetings


• Organise team events, away days and engagement activities, including venue sourcing, logistics and attendee communications


• Support leadership teams in developing agendas and coordinating event content


• Assist with the planning and delivery of seasonal and team celebration events

Wider Team Engagement

• Support team communications and engagement initiatives


• Issue reminders relating to administrative processes


• Coordinate team recognition activities


• Foster positive relationships across the wider team and act as an approachable point of contact


• Share relevant team updates and insights with the Director where appropriate


• Part of a small team of PAs for the PC\&W function, share best practice and ensure full cover across all of the leadership team

Stakeholder Management

• Develop effective working relationships with Personal Assistants across the