Partner Engagement Manager

Westcoast Limited; Reading; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Growth opportunities

Generous benefits package

Hybrid working

Job summary

Westcoast Cloud in Reading is seeking a Partner Engagement Manager to grow our reseller partner network across the UK and Ireland. You will act as the trusted advisor and primary contact for partners, guiding onboarding, enablement and business planning to maximize value.

This external role requires travel across the UK and Ireland and close collaboration with sales, technical, marketing and partner success teams to deliver a seamless partner experience.

Qualifications

• Track record in sales with IT channel experience (distributor or reseller).
• Passionate about software and delivering excellence.
• Excellent communicator with strong presentation skills.
• Adaptable approach for skilled and unskilled users.
• Entrepreneurial and ambitious with drive to succeed.
• Strong problem-solving abilities.

Responsibilities

• Identify, qualify and develop partner growth opportunities across Cloud, Security, AI and Modern Workplace solutions.
• Build and maintain strong relationships with reseller partners across the UK and Ireland.
• Serve as the primary contact for partner engagement, queries and issue resolution.
• Support onboarding, enablement, business planning and adoption of Westcoast Cloud programmes.
• Coordinate activity across sales, technical, marketing and partner success teams.
• Drive successful outcomes and address partner challenges proactively.
• Deliver meetings, presentations, training, lunch and learns, and partner events.
• Record engagement and sales activity in CRM systems.
• Maintain technical knowledge, industry awareness and certifications.

Skills

Sales experience

Software enthusiasm

Presentation skills

Adaptability

Entrepreneurial mindset

Problem solving

Job description

Westcoast Cloud continues to experience exceptional growth and is recognised as one of the UK's leading Microsoft Authorised Distributors, supporting hundreds of thousands of cloud users across our partner network. We play a critical role in helping resellers embrace the opportunities presented by cloud, security and AI technologies.

At Westcoast Cloud, our mission is simple: to be the cloud provider our partners never outgrow. We achieve this by combining deep Microsoft expertise, industry-leading enablement, and a culture built around collaboration, innovation and delivering real value to our partners every day.

The Job Role

This permanent position is offered on a full time, hybrid basis, allowing work from our modern offices in Theale, Reading (near M4 Junction 12), which feature ample parking and are conveniently located near Theale Train Station.

The Partner Engagement Manager will play a key role in developing and growing Westcoast Cloud's reseller partner base across the UK and Ireland. Acting as a trusted advisor and primary point of contact, you will identify, qualify and develop partner growth opportunities across Microsoft Cloud, Security, AI and Modern Workplace solutions.

You'll support partners throughout their journey, from onboarding and enablement through to business planning, adoption and ongoing growth. Through a combination of customer meetings, presentations, training sessions, partner events and regular engagement, you'll help partners maximise the value of their relationship with Westcoast Cloud while contributing to the continued growth of the business.

This is an external, relationship-focused role involving regular travel throughout the UK and Ireland.

Your Day-to-Day Responsibilities Will Include:

• Identify, qualify and develop partner growth opportunities across Cloud, Security, AI and Modern Workplace solutions.
• Build and maintain strong relationships with reseller partners across the UK and Ireland.
• Act as the primary point of contact for partner engagement, queries and issue resolution.
• Support partners with onboarding, enablement, business planning and adoption of Westcoast Cloud programmes and services.
• Coordinate activity across sales, technical, marketing and partner success teams to deliver a seamless partner experience.
• Take ownership of partner challenges and proactively drive successful outcomes.
• Deliver customer meetings, presentations, training sessions, lunch and learns, and partner events to promote Westcoast Cloud's solutions and services.
• Monitor progress against agreed service levels and maintain a consistently high standard of customer service.
• Record partner engagement and sales activity accurately within CRM systems.
• Maintain and develop relevant technical knowledge, industry awareness and professional certifications.

Is this the role for you?

To be successful in this role you will have some of the following skills and experience and the desire to develop in other areas:

• A track record in sales, with experience selling in the IT channel (distributor or reseller)
• Passionate about software and delivering excellence
• An excellent communicator and relationship builder, including excellent presentation skills
• Ability to adapt your approach to support both skilled and unskilled users
• Ability to adapt to changing situations with confidence and professionalism
• Entrepreneurial and ambitious - driven to succeed
• Excellent problem-solving skills, able to learn and apply past experiences to situations
• Embraces collaboration and celebrates success
• A willingness to learn and committed to your own personal development
• Willingness to travel in the UK and Ireland

What's in It for You?

This is a fantastic opportunity to immerse yourself in the IT industry, build lasting relationships, and grow with a Sunday Times Top Track 100 company.

• Growth Opportunities: We offer training and development opportunities to help you reach your full potential. Whether it's funded apprenticeships, work-based studies, or professional qualifications, we've got you covered.
• Generous Benefits Package: