Partner Ecosystem Lead – Enterprise Infra Scale-Up

h2 Recruit; Greater London; Hybrid; GBP 100,000 - 140,000; Full time

Job summary

h2 Recruit in London is seeking a Partner Account Manager for an enterprise infrastructure scale‑up. You will own partner relationships end‑to‑end, drive performance, and lead commercial negotiations with field installation partners across the UK.

The role combines hands‑on relationship management with operational programmes that improve onboarding, scorecards and incentives. You will travel 30–40% and base in London with hybrid working options.

Qualifications

• 5–8 years in operations, vendor/partner management or service delivery involving physical‑world operations.
• Proven experience managing external vendors or partners in field services, installations, construction or logistics.
• Evidence of building or improving operational programmes end‑to‑end (scorecards, onboarding, incentive or certification schemes).
• Commercial experience — negotiating pricing, contracts or crew/capacity expansions with service partners.
• Strong performance‑management skills — tracking KPIs, running reviews and driving accountability with external parties.
• Confident holding partners accountable while maintaining trust and rapport with senior field operators.
• Based in London (or willing to relocate) and happy to travel 30–40% for field visits.

Responsibilities

• Own partner relationships end‑to‑end — being the first call partners make, maintaining regular cadence and ensuring they feel supported.
• Drive partner performance management — review KPIs and lead accountability conversations.
• Manage commercial negotiations — crew expansions, pricing discussions and contract ownership.
• Build and launch programmes that strengthen the partner ecosystem — scorecards, onboarding systems and incentives.
• Translate field insights into actionable improvements across engineering, product, dispatch and service delivery.

Skills

Operations experience

Vendor management

Performance management

Commercial negotiations

Relationship building

London-based

Travel readiness

Job description

h2 Recruit in London is seeking a Partner Account Manager for an enterprise infrastructure scale‑up. You will own partner relationships end‑to‑end, drive performance, and lead commercial negotiations with field installation partners across the UK.

The role combines hands‑on relationship management with operational programmes that improve onboarding, scorecards and incentives. You will travel 30–40% and base in London with hybrid working options.