Partner Development Manager

Rightmove Careers; Newcastle upon Tyne; Hybrid; GBP 31,000 - 37,000; Full time

Benefits offered by this job

Private Medical Insurance

Pension

Life Insurance

27 days holiday

Two volunteering days

Travel Loans

Bike to Work scheme

Discounts & deals

Job summary

Rightmove is seeking a Partner Development Manager within RLTS to own the end-to-end customer lifecycle from onboarding through retention and revenue growth.

You will act as a subject matter expert across Lead to Keys and rent protection insurance products, guiding customers on best practice usage, driving adoption, and unlocking commercial value across a defined portfolio in a hybrid working environment with FCA compliance.

Qualifications

• Proven ability to manage customer relationships in virtual/hybrid environments.
• Subject matter expert across Lead to Keys and rent protection insurance products.
• Commercially minded with ability to identify growth opportunities.

Responsibilities

• Own onboarding journey for new customers with a smooth go-live experience.
• Drive adoption across product suite and advise on best practice usage.
• Build strong relationships with a defined portfolio and expand usage via cross-sell/upsell.
• Support retention, monitor health metrics and manage customer issues.
• Collaborate with Sales and internal teams to progress opportunities and revenue.

Skills

Relationship management

Product expert

Commercial mindset

Organisation

Problem-solving

Team collaboration

FCA checks compliance

Job description

Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.

We're home to the UK's largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market.

As a Partner Development Manager within RLTS, you will own the end-to-end customer lifecycle - from onboarding through to long-term account management, retention, and revenue growth.

This role represents a step change from traditional account management, with clear commercial accountability for a defined customer portfolio. You will act as a subject matter expert across the Lead to Keys product suite and rent protect insurance products, using deep product knowledge to drive adoption, inform customer strategy, and unlock commercial growth.

By combining onboarding expertise, relationship management, and commercial ownership, you will play a critical role in delivering partner development, improving retention, and driving revenue growth across the business.

What you'll be doing

Onboarding & Adoption

• Own the onboarding journey for new customers, ensuring a smooth and successful go-live experience.
• Strategically engage Rightmove core customers who currently utilise a single Lead to Keys product, driving onboarding and adoption while creating opportunities to expand usage across the wider product suite through a structured referral approach.
• Drive early value realisation to support long-term retention and engagement. Key focus on delivering a high-quality on-boarding and training experience via virtual platforms.
• Collaborate with relevant departments and individuals to prioritise tasks based on data led decisions
• Demonstrate deep knowledge and expertise in Lead to Keys products and rent protection insurance products, guiding customers on best practice usage, advanced functionality, and how to maximise value from the platform as well as basic troubleshooting.

Growth & Commercial Opportunity

• Build and maintain strong relationships with a defined portfolio of customers both at decision maker and ground level. Acting as a trusted advisor, providing ongoing support, guidance, and best practice.
• Proactively identify opportunities to expand product usage within existing accounts, including cross selling and upselling.
• Develop partner specific growth plans where possible to facilitate regular engagement and account development.
• Confidently position and introduce additional RLTS products during onboarding and throughout the customer lifecycle, escalating and supporting upsell opportunities as customer needs evolve.
• Work closely with Sales and internal stakeholders to qualify, progress, and support cross-sell and upsell opportunities, contributing directly to revenue growth.

Retention & Customer Success

• Take a proactive approach to improving customer retention and handling objections.
• Monitor customer health using data and insights to identify risks and opportunities.
• Manage, own and resolve customer issues and complaints effectively. Acting as the main point of contact for customer queries, liaising with internal teams where required.

Continuous Improvement & Feedback

• Analyse customer feedback and trends to identify areas for product and process improvement.
• Provide regular feedback to product and wider business teams.
• Suggest solutions to recurring issues and contribute to process and policy development.

Who you are

• Proven ability to manage customer relationships in a virtual and hybrid environment.
• Proven experience as product expert with strong communication and presentation skills, with experience delivering training or demonstrations.
• Commercially minded, with the ability to identify growth opportunities.
• Highly organised, able to manage a portfolio of accounts and competing priorities. - a focused self-starter who is able to define and curate own workload with a view to achieving objectives.
• A proactive problem-solver who can think on their feet.
• A collaborative team player who builds strong internal relationships.
• Able to satisfy all necessary FCA checks for the role.

Salary range

£34,000-£34,000 GBP

About Rightmove

Our vision is to give everyone the belief that they can make their move. We aim to make moving simpler by giving everyone the best place to turn to and return to for access to the tools, expertise, trust and belief to make it happen.

We're home to the UK's largest choice of properties, and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market.

Despite this growth, we've remained a friendly, supportive place to work, with employee #1 still working here! We've done this by placing the Rightmove Hows at the heart of everything we do. These are the essential values that reflect our culture, and include:

• We create value...by delivering results and building trust with partners and consumers.
• We think bigger...by acting with curiosity and setting bold aspirations.
• We care deeply...by being real, having fun, and valuing diversity.
• We move together...by being one team - internally collaborative, externally competitive.
• We make a difference...by focusing on delivering measurable impact.

We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we're a great place to work, we're clearly doing something right! If all this has caught your eye, you may well be a Rightmover in the making...People are the foundation of Rightmove - We'll help you build a career on it.

What we offer

• Cash plan for dental, optical and physio treatments.
• Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
• 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
• Contributory stakeholder pension.
• Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life.
• Competitive compensation package.
• Paid leave for maternity, paternity, adoption & fertility.
• Travel Loans, Bike to Work scheme, Rental Deposit Loan.
• Charitable contributions through Payroll Giving and donation matching.
• Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more.
• We offer hybrid working with a minimum of 2 days in the office. For our roles, such as Field or Home-based positions, different working arrangements apply - full details will be shared during the recruitment process.

As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation.

At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.

By applying, you confirm that you are aged at least 18 or over and that you've read and understood our Privacy Policy, which explains how we handle and protect your personal information during the recruitment process.