Partner Development Manager

Rightmove; Newcastle upon Tyne; Hybrid; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Private Medical Insurance

Pension and Life Insurance

27 days holiday plus volunteering days

Hybrid working with in-office days

Job summary

Rightmove is seeking an onboarding and adoption specialist to lead smooth go-live for a defined customer portfolio. You will guide customers on Lead to Keys products and rent protection insurance, expanding usage and ensuring retention through best practices and proactive support.

You will work in a hybrid setup, collaborating with sales and product teams to identify growth opportunities and deliver high-value onboarding experiences.

Qualifications

• Proven ability to manage customer relationships in a virtual and hybrid environment.
• Strong communication and presentation skills, with training or demonstrations experience.
• Commercially minded with ability to identify growth opportunities.
• Highly organized and able to manage a portfolio of accounts and priorities.
• A proactive problem-solver and collaborative team player.

Responsibilities

• Own the onboarding journey for new customers, ensuring a smooth go-live experience.
• Engage Rightmove core customers to expand usage across the product suite.
• Drive value realization to support long-term retention and engagement.
• Collaborate with departments to prioritise tasks based on data-led decisions.
• Guide customers on Lead to Keys products and rent protection insurance.

Skills

Customer relationships

Communication skills

Commercial mindset

Organization

Problem solving

Team player

FCA checks

Job description

Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.

We’re home to the UK’s largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market.

Package - £34,000 basic salary + £7,500 OTE

What You’ll Be Doing

Onboarding & Adoption

• Own the onboarding journey for new customers, ensuring a smooth and successful go‑live experience.
• Strategically engage Rightmove core customers who currently utilise a single Lead to Keys product, driving onboarding and adoption while creating opportunities to expand usage across the wider product suite through a structured referral approach.
• Drive early value realisation to support long‑term retention and engagement. Key focus on delivering a high‑quality on‑boarding and training experience via virtual platforms.
• Collaborate with relevant departments and individuals to prioritise tasks based on data led decisions.
• Demonstrate deep knowledge and expertise in Lead to Keys products and rent protection insurance products, guiding customers on best practice usage, advanced functionality, and how to maximise value from the platform as well as basic troubleshooting.

Growth & Commercial Opportunity

• Build and maintain strong relationships with a defined portfolio of customers both at decision maker and ground level. Acting as a trusted advisor, providing ongoing support, guidance, and best practice.
• Proactively identify opportunities to expand product usage within existing accounts, including cross selling and upselling.
• Develop partner specific growth plans where possible to facilitate regular engagement and account development.
• Confidently position and introduce additional RLTS products during onboarding and throughout the customer lifecycle, escalating and supporting upsell opportunities as customer needs evolve.
• Work closely with Sales and internal stakeholders to qualify, progress, and support cross‑sell and upsell opportunities, contributing directly to revenue growth.

Retention & Customer Success

• Take a proactive approach to improving customer retention and handling objections.
• Monitor customer health using data and insights to identify risks and opportunities.
• Manage, own and resolve customer issues and complaints effectively. Acting as the main point of contact for customer queries, liaising with internal teams where required.

Continuous Improvement & Feedback

• Analyse customer feedback and trends to identify areas for product and process improvement.
• Provide regular feedback to product and wider business teams.
• Suggest solutions to recurring issues and contribute to process and policy development.

Who You Are

• Proven ability to manage customer relationships in a virtual and hybrid environment.
• Proven experience as product expert with strong communication and presentation skills, with experience delivering training or demonstrations.
• Commercially minded, with the ability to identify growth opportunities.
• Highly organised, able to manage a portfolio of accounts and competing priorities. - a focused self‑starter who is able to define and curate own workload with a view to achieving objectives.
• A proactive problem‑solver who can think on their feet.
• A collaborative team player who builds strong internal relationships.
• Able to satisfy all necessary FCA checks for the role.

Salary range

£34,000 - £34,000 GBP

About Rightmove

Our vision is to give everyone the belief that they can make their move. We aim to make moving simpler by giving everyone the best place to turn to and return to for access to the tools, expertise, trust and belief to make it happen.

We’re home to the UK’s largest choice of properties, and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what’s on the market.

Despite This Growth, We’ve Remained a Friendly, Supportive Place To Work, With Employee #1 Still Working Here! We’ve Done This By Placing The Rightmove Hows At The Heart Of Everything We Do. These Are The Essential Values That Reflect Our Culture, And Include

• We create value…by delivering results and building trust with partners and consumers.
• We think bigger…by acting with curiosity and setting bold aspirations.
• We care deeply…by being real, having fun, and valuing diversity.
• We move together…by being one team - internally collaborative, externally competitive.
• We make a difference…by focusing on delivering measurable impact.

We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we’re a great place to work, we’re clearly doing something right!

What We Offer

• Cash plan for dental, optical and physio treatments.
• Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
• 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
• Contributory stakeholder pension.
• Life assurance at 4x your basic salary to a spouse, family member or other nominated person in your life.
• Competitive compensation package.
• Paid leave for maternity, paternity, adoption & fertility.
• Travel Loans, Bike to Work scheme, Rental Deposit Loan.
• Charitable contributions through Payroll Giving and donation matching.
• Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts and more.
• We offer hybrid working with a minimum of 2 days in the office. For our roles, such as Field or Home-based positions, different working arrangements apply - full details will be shared during the recruitment process.

As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation.

At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success., We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.