Partner Customer Success Manager - Global SaaS

Tollring; Uxbridge; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Competitive base pay

Company Bonus

Commitment to diversity and inclusive culture

Job summary

A global leader in business intelligence software is looking for a Partner Customer Success Manager. This role involves collaborating with partners to drive revenue growth and manage relationships. Candidates should have at least 3 years of experience in account management or similar areas, showcasing strong communication and organizational skills. The position offers up to £40,000, a hybrid working model, and a chance to be part of an innovative team committed to excellence.

Qualifications

• Minimum 3 years’ experience in account management or client-facing roles.
• Strong commercial awareness, particularly in SaaS contexts.
• Proficient in CRM tools for opportunity management.
• Excellent communication skills for both internal and external engagement.

Responsibilities

• Collaborate with partners to identify growth opportunities.
• Manage partner support queries effectively.
• Guide partners on technology positioning and delivery.
• Monitor usage trends to boost engagement.
• Proactively reduce churn through risk management.
• Lead projects driving revenue growth within the team.
• Forecast revenue and manage opportunities with precision.

Skills

Account management

Customer success

Commercial awareness

CRM systems proficiency

Problem-solving

Communication skills

Technical understanding

Interpersonal skills

Adaptability

Tools

Microsoft Office

Job description

Partner Customer Success Manager - Global SaaS

Location: Uxbridge, England, United Kingdom

Join a global leader in business intelligence software as a Partner Customer Success Manager and accelerate partner revenue growth, strengthen partner relationships, and showcase cutting‑edge analytics solutions trusted by over 31,000 customers worldwide.

The Role at a Glance

Hybrid working – Uxbridge, West London HQ (Thursday office days)

Permanent – Full time – 37.5 hours per week, Monday to Friday 9am to 5:30pm

Line Manager: Head of Customer Growth

Up to £40,000 DOE + Company Bonus and Benefits

Responsibilities

• Collaborate with partners to uncover growth opportunities through increased licence volumes and introduction of new products and services.
• Own partner support queries to deliver a smooth, high‑quality experience that reflects Tollring’s standards.
• Guide partners on positioning and maximizing our technology in line with partner agreements, delivering tailored product demonstrations.
• Work closely with internal teams to action partner requests quickly and effectively, monitoring usage trends to boost engagement and identify revenue opportunities.
• Spot early risks and take proactive steps to reduce churn, collaborating with colleagues across the business to provide a seamless, unified partner experience.
• Lead or support projects that drive revenue growth or enhance operational performance within the Customer Success team.
• Maintain proactive and reactive contact with partners and forecast revenue, managing opportunities and risks with precision.

Qualifications

• Minimum 3 years’ experience in account management, customer success, or other client‑facing roles.
• Strong commercial awareness, particularly within SaaS business models.
• Proven experience managing partner and customer relationships.
• Proficient in Microsoft Office applications and CRM systems for opportunity management.
• Strong problem‑solving, troubleshooting, and organisational skills.
• Excellent interpersonal and communication skills for both internal and external engagement.
• Demonstrated ability to learn products in depth and maintain a high level of technical understanding.
• Positive, proactive, “can‑do” attitude with initiative and adaptability.

Benefits

• Hybrid working – Uxbridge, West London HQ
• Competitive base pay up to £40,000 DOE + Company Bonus
• Permanent full‑time, 37.5 hours per week, Monday to Friday 9am‑5:30pm
• Robust partner channel network and global footprint with over 31,000 customers worldwide
• Multi‑award‑winning organisation, ISO 9001 & 27001, MS Gold Partner, Cisco Partner, ISO 9001 & 27001
• Values: Energy, Integrity, Performance, Teamwork
• Equal employment opportunity employer – commitment to diversity and inclusive culture

Equal Employment Opportunity

Tollring is an equal‑opportunity employer. We pride ourselves on maintaining a diverse workforce and are committed to providing equal employment opportunities to all employees, employees in training, and job applicants. Any application or employment decisions are made based on qualifications and skills, regardless of age, colour, marital status, national origin, disability, religion, sex, gender identity, seniority, or other protected characteristic.

If you have a disability or support need and require adjustments / support to allow you to apply for this role or attend the interviews, please let us know as soon as possible and we will do everything possible to accommodate you.