Participant Support & Engagement Coordinator

The Growth Company; Manchester; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

The Growth Company in Manchester is seeking a CFO Evolution Support Assistant to assist participants, support workers in Custody and Evolution Wing Facilitators, and help manage hub operations from the Manchester location with a weekly Preston visit.

You will handle referrals, maintain records, assist with office tasks, and support participants facing barriers to employment while upholding safeguarding standards.

Qualifications

• Strong customer service, organisational and IT skills.
• Good working knowledge of Microsoft Office and administrative systems.
• Ability to use computerised management information systems and spreadsheets.
• Skilled in managing records accurately, including referrals and participant interactions.
• Capable of handling petty cash, payments, vouchers and invoice checks in line with finance procedures.
• Effective communication skills to support participants professionally.
• Experience working with individuals facing barriers to employment or progression (advantageous).
• Ability to maintain excellent relationships with colleagues, participants and external partners.

Responsibilities

• Act as the main point of contact at the Hub/CFO Wing, offering a welcoming and supportive service.
• Resolve access issues quickly to minimise disruption for participants.
• Take ownership of participant queries and problems relating to hub facilities.
• Maintain full awareness of hub content, interventions and partner-led support.
• Escalate issues to support workers or the Hub Manager when needed.
• Coordinate incoming referrals, including Through the Gate referrals.
• Manage reception duties, greeting participants and visitors professionally.
• Oversee office administration tasks including post, room bookings, paperwork and diary management.

Skills

Customer service

Organisational skills

IT skills

Tools

Microsoft Office

Administrative systems

Job description

The Growth Company in Manchester is seeking a CFO Evolution Support Assistant to assist participants, support workers in Custody and Evolution Wing Facilitators, and help manage hub operations from the Manchester location with a weekly Preston visit.

You will handle referrals, maintain records, assist with office tasks, and support participants facing barriers to employment while upholding safeguarding standards.