Partial Booking Clerk

Aneurin Bevan University Health Board; Abergavenny; On-site; GBP 22,000 - 26,000; Full time

Job summary

Aneurin Bevan University Health Board is recruiting an administrator to join the Referral & Booking Centre based at St Woolos Hospital, Newport or Nevill Hall Hospital in Abergavenny. The role involves managing clinics, waiting lists and appointments, with strong telephone and data protection skills.

You will be supported by a Team Leader and receive full training in a fast-paced, multi-skilled environment. The post offers development opportunities and flexible working within NHS settings.

Qualifications

• Excellent telephone manner and communication skills.
• Flexible to the needs of the service with professional, accurate and methodical approach.
• Welsh or willingness to undertake Welsh training is essential.
• Good standard of education;CPD and admin procedures knowledge.

Responsibilities

• Provide a service to all acute service clinics within the Health Board.
• Manage clinics and waiting lists effectively ensuring full clinic optimisation.
• Invite patients through the Partial Booking system to arrange an appointment.
• Make, amend and cancel appointments.
• Call handling (incoming/outgoing) and data protection compliance.
• Updating waiting list entries.
• Maintain professional communication with service users and staff.

Skills

Excellent Telephone Manner

Excellent Communication Skills

Flexible to the needs of the service

Professional and methodical

Welsh language willingness

Education

Good Standard of Education

NVQ Level 3 or equivalent training

CPD / continuous professional development

Knowledge of admin procedures

Job description

Qualifications And Knowledge

Essential criteria

We encourage applications from all with protected characteristics, including disabled and neurodiverse candidates and from those in the Armed Forces Community. Applicants are invited to apply in Welsh, any application submitted through the medium of Welsh will not be treated less favourably than applications made in English. Each job advert includes the relevant manager’s contact details, and you are encouraged to discuss any adjustments you may require directly with them. There is no obligation to disclose any personal or medical information—simply let us know what support would help you to participate fully. If you are successful at interview for this post you will receive your conditional offer of appointment and information pack via email. We reserve the right to close this vacancy at any time. Therefore we encourage early applications to ensure consideration for this post. If you are short listed for this post, you will be contacted via your email account you used to apply for this post, therefore please check your account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form. Aneurin Bevan University Health Board support flexible working. Health Board grounds are required to be smoke-free by law. Smoking is not permitted anywhere on ABUHB sites. This applies to all staff, contractors, patients and visitors. More details are available in our Smoke-Free Environment Policy . For help to quit smoking please contact our Help Me Quit Team About Help Me Quit - Aneurin Bevan University Health Board. The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 backdated to 01 April 2026 where applicable.

Please let us know if you have any particular requirements to enable you to participate in the application and selection process. We will be pleased to discuss any reasonable adjustments or support needed. If you need any documents in a larger font or a different format (such as braille) please either contact the recruiting manager named in the job advert or alternatively contact the Aneurin Bevan University Health Board recruitment team on 01495 745805 option 3 or email [e-mail]

Please check your email account regularly.

Job Overview

An exciting opportunity has arisen to join a busy and supportive team within the Referral & Booking Centre based at St Woolos Hospital in Newport or Nevill Hall Hospital in Abergavenny.

We Are Looking For Individuals Who Have

• Excellent telephone manner and communication skills
• Empathy, tact and diplomacy when dealing with difficult situations
• Excellent organisational skills and methodical in their approach in all aspects of work
• Excellent attention to detail
• Flexibility in working practices and to the needs of the service
• The ability to demonstrate commitment to achieving high quality standards of work
• The ability to work as part of a team and on own initiative
• The ability to work and problem solve under pressure whilst achieving targets
• The ability to work at other locations
• The ability to work Saturday morning on a rotational basis

The Referral & Booking team play a vital role in patient care and has a commitment to deliver, high quality care in the right place, at the right time.

You will be well supported by a Team Leader and will receive full training in all aspects of this fast paced, multi-skilled role by our departmental Trainer.

We can also offer many training and development opportunities to further progress your career within the service.

If you would like to be part of our team and believe you can help us achieve our aims, then this is the place for you.

Main duties of the job

• Provide a service to all acute service clinics within the Health Board
• Manage clinics and waiting lists effectively ensuring full clinic optimisation achieved
• Invite patients through the Partial Booking system to arrange an appointment
• Make, amend and cancel appointments
• Call handling (incoming and outgoing) and dealing with enquiries in accordance with data protection
• Updating waiting list entries
• Maintain professional communication with service users and all disciplines of staff

Candidates are advised to ensure they refer to the attached Person Specification and use the ‘Supporting Information’ section of the application form to detail how they meet the various requirements.

The ability to speak Welsh is Essential for this role, or willingness to undertake training as required by the post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.

Qualifications And Knowledge

Essential criteria

• Good Standard of Education
• Computer Literate
• Evidence of continuous professional development
• Training to Vocational/NVQ Level 3 or equivalent demonstrable experience
• Knowledge of administrative procedures and systems, and task related problem solving

Desirable criteria

• Knowledge of the Welsh Patient Administration System (WPAS)
• Knowledge of Clinical Work Station (CWS)
• Knowledge of Welsh Government (WG) Guidelines

Skills and Attributes

Essential criteria

• Excellent Telephone Manner
• Excellent Communication Skills
• Flexible to the needs of the service
• An ability to remain professional, accurate and methodical in all aspects of work at all times
• Ability to speak Welsh or willingness to undertake training as required by the post

Experience

Essential criteria

• Customer Service experience
• Experience of dealing with the Public
• Previous clerical experience and administration processes
• Experience of working and problem solving under pressure whilst still achieving targets
• Experience of Empathy, tact and diplomacy when dealing with difficult situations

Other

Essential criteria

• Ability to develop good and effective employee relations
• Ability to maintain concentration with frequent interruptions from both staff and users of the service
• Knowledge of how to plan and prioritise with an ability to manage difficult situations
• Ability to use initiative and to meet deadlinesDemonstrate a commitment to achieving high quality standards of work

Desirable criteria

• Understanding of Health Board policies and procedures including HR
• Ability to work effectively with Clinicians and Directorate Managers