Partial Booking Clerk

Aneurin Bevan University Health Board; Twyn Wenallt; On-site; GBP 21,000 - 25,000; Full time

Job summary

Aneurin Bevan University Health Board is seeking a proactive administrator to join the Referral & Booking Centre, based at St Woolos Hospital in Newport or Nevill Hall Hospital in Abergavenny. The role involves managing clinics, waiting lists and patient appointments with a strong focus on data protection and customer service.

You will handle calls, update waiting lists and work across locations, with weekend rota for Saturday mornings and training provided to develop expertise in patient

Qualifications

• Welsh language ability required or willingness to undertake training.

Responsibilities

• Provide a service to all acute service clinics within the Health Board.
• Manage clinics and waiting lists effectively ensuring full clinic optimisation achieved.
• Invite patients through the Partial Booking system to arrange an appointment.
• Make, amend and cancel appointments.
• Call handling (incoming and outgoing) and dealing with enquiries in accordance with data protection.
• Updating waiting list entries.
• Maintain professional communication with service users and all disciplines of staff.
• Excellent telephone manner and communication skills.
• Empathy, tact and diplomacy when dealing with difficult situations.
• Excellent organisational skills and methodical in their approach in all aspects of work.
• Excellent attention to detail.
• Flexibility in working practices and to the needs of the service.
• The ability to demonstrate commitment to achieving high quality standards of work.
• The ability to work as part of a team and on own initiative.
• The ability to work and problem solve under pressure whilst achieving targets.
• The ability to work at other locations.
• The ability to work Saturday morning on a rotational basis.

Skills

Welsh language

Job description

An exciting opportunity has arisen to join a busy and supportive team within the Referral & Booking Centre based at St Woolos Hospital in Newport or Nevill Hall Hospital in Abergavenny.

Key responsibilities

• Provide a service to all acute service clinics within the Health Board
• Manage clinics and waiting lists effectively ensuring full clinic optimisation achieved
• Invite patients through the Partial Booking system to arrange an appointment
• Make, amend and cancel appointments
• Call handling (incoming and outgoing) and dealing with enquiries in accordance with data protection
• Updating waiting list entries
• Maintain professional communication with service users and all disciplines of staff
• Excellent telephone manner and communication skills
• Empathy, tact and diplomacy when dealing with difficult situations
• Excellent organisational skills and methodical in their approach in all aspects of work
• Excellent attention to detail
• Flexibility in working practices and to the needs of the service
• The ability to demonstrate commitment to achieving high quality standards of work
• The ability to work as part of a team and on own initiative
• The ability to work and problem solve under pressure whilst achieving targets
• The ability to work at other locations
• The ability to work Saturday morning on a rotational basis
• The ability to speak Welsh is Essential for this role, or willingness to undertake training as required by the post; Welsh and/or English speakers are equally welcome to apply
• The Referral & Booking team play a vital role in patient care and has a commitment to deliver, high quality care in the right place, at the right time.

You will be well supported by a Team Leader and will receive full training in all aspects of this fast paced, multi-skilled role by our departmental Trainer. We can also offer many training and development opportunities to further progress your career within the service.

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff. We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work. Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world class healthcare service fit for the future.