Part-Time Workshop Technician

Decathlon Uk; Greater London; On-site; GBP 15,000 - 21,000; Part time

Job summary

Decathlon UK is seeking a Part-Time Workshop Technician in London to diagnose faults, repair bikes and deliver outstanding customer service. You will manage stock, support store operations and help grow the workshop customer base.

You are a sports enthusiast with Cytech certification or hands-on bike workshop experience; you communicate clearly, stay organized and contribute to sustainable store initiatives.

Qualifications

• Bonus points for Cytech certification or workshop experience.
• Knack for fixing bikes.
• Customer service oriented and proactive.

Responsibilities

• Diagnose technical faults and agree on solutions with customers.
• Service and repair customer products in-store.
• Deliver excellent customer service experience.
• Manage stock, orders and control.
• Analyse business performance and KPIs.
• Develop and grow workshop operations and customer base.
• Deliver workshop KPIs.

Skills

Cytech certified

Workshop experience

Bike repair

People skills

Customer service

Job description

As a Workshop Technician, you are one of the key reasons our customers come back to Decathlon. Your role is to provide a high level of diagnosis and timely repairs or services across a mix of sports products (circa 85% bikes) to meet the expectations of our customers. You’ll be helping customers extend the life of their sports products by keeping them performing like new for longer.

No day will be the same, as you diagnose, quote and repair products and provide the best experience for our customers. Our Workshops are the hub of sustainability in our stores - you will play an integral part in our collective mission of reducing our negative impact on the planet. As well as customer products you could be recycling and repairing defective sports products in the store before giving them a second life.

In a nutshell, your responsibilities will include:

Diagnosis of technical faults in customer products - and agreeing on the best solution with customers

Servicing and repair of customer products within your Decathlon Store

Ensuring that your customers have the best customer service experience

Stock management, ordering and control

Business performance analysis

Creatively developing and growing the workshop operation and customer base

Delivery of workshop KPI’s

ADDITIONAL INFORMATION

As a Workshop Technician, you will be required to work usual retail hours including some evenings and weekends.

The profile we’re looking for:

A sports fanatic at heart

Bonus points for being Cytech certified, having previous workshop experience or having a knack for fixing bikes

A master of creative solutions, spotting details others miss

Smooth talker with top-notch people skills

Customer service champ who loves going above and beyond

Eager beaver for personal growth and helping others learn

Tech-savvy enough to navigate the digital world

Understanding of commerciality and how to grow and develop a business

A passion for sustainability

Part-Time Workshop Technician London, England, GB