Workshop Technician - Full time

Decathlon UK Ltd; Reading; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Pension contribution

Healthy staff discounts

Weekly staff sports/activities

Cycle-to-Work Scheme

Decathlon Academy training

Job summary

Decathlon UK Ltd is seeking a Workshop Technician to diagnose faults and repair bikes and other sports products in-store, helping customers stay on the move.

You will service and repair products, manage stock, and contribute to KPI delivery while delivering outstanding customer service. Cytech certification and a passion for sustainability are valued; you’ll join a team focused on repair, training, and growing the workshop's reach.

Qualifications

• Cytech certification is highly valued.
• Experience in bike workshop or retail repair preferred.
• Customer service orientation with strong communication.

Responsibilities

• Diagnose technical faults and agree on best solutions with customers.
• Service and repair customer products within the store.
• Ensure excellent customer service throughout interactions.
• Manage stock, ordering and control.
• Analyze business performance and KPI delivery.
• Develop and grow workshop operations and customer base.

Skills

Customer service

People skills

Tech savvy

Creative solutions

Attention to detail

Education

Cytech certification

Tools

Diagnostic tools

Job description

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Important reminder: This job requires right to work in the UK.

International. Sport-passionate. Collaborative team members. Stronger together through our driving force to bring people together through sports to make wellbeing accessible for all.

At Decathlon UK, we offer Careers That Let You Play. As part of the DECATHLON Group, one of the world's largest sports retailers headquartered in France, we specialise in creating and distributing sports products through online and physical stores across 56 countries with over 1,700 locations. With over 40+ stores in the UK, our mission is to be the spirited champion of sports and healthier living in the nation!

As a Workshop Technician, you are one of the key reasons our customers come back to Decathlon. Your role is to provide a high level of diagnosis and timely repairs or services across a mix of sports products (circa 85% bikes) to meet the expectations of our customers. You’ll be helping customers extend the life of their sports products by keeping them performing like new for longer.

No day will be the same, as you diagnose, quote and repair products and provide the best experience for our customers. Our Workshops are the hub of sustainability in our stores - you will play an integral part in our collective mission of reducing our negative impact on the planet. As well as customer products you could be recycling and repairing defective sports products in the store before giving them a second life.

In a nutshell, your responsibilities will include:

• Diagnosis of technical faults in customer products - and agreeing on the best solution with customers


• Servicing and repair of customer products within your Decathlon Store


• Ensuring that your customers have the best customer service experience


• Stock management, ordering and control


• Business performance analysis


• Creatively developing and growing the workshop operation and customer base


• Delivery of workshop KPI’s

ADDITIONAL INFORMATION

As a Workshop Technician, you will be required to work usual retail hours including some evenings and weekends.

The profile we’re looking for:

• A sports fanatic at heart


• Bonus points for being Cytech certified, having previous workshop experience or having a knack for fixing bikes


• A master of creative solutions, spotting details others miss


• Smooth talker with top-notch people skills


• Customer service champ who loves going above and beyond


• Eager beaver for personal growth and helping others learn


• Tech-savvy enough to navigate the digital world


• Understanding of commerciality and how to grow and develop a business


• A passion for sustainability

BENEFITS

• Get to enjoy the following benefits and perks:


• Pension contribution


• Healthy discounts on all Decathlon goodies and services


• Fun weekly Staff Sports/Activities


• Pedal your way to work with the Cycle-to-Work Scheme


• Dive into top-notch training at Decathlon Academy with a catalogue of physical training courses available


• Dive into hundreds of discount vouchers (think groceries, travel, shopping, and more!) with our discount hub developed by SmartSpending!


• A career pathway that is designed by you


• Being part of a team that enjoys repairing


• ... and many more

Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favor of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.