Part Time Service Administrator at Capita

HipHopTune Media; Manchester; Hybrid; GBP 13,000; Part time

Job summary

An established industry player is seeking an organized and customer-focused professional for a part-time Service Administrator role in Manchester. This position involves handling administrative tasks, assisting customers, and ensuring a seamless experience. The ideal candidate will have a genuine passion for helping people and previous experience in customer service or administration. Join a supportive team where your skills can make a real difference and enjoy a competitive salary along with various benefits, including generous holiday and development opportunities.

Benefits

Competitive Salary

23 Days Holiday (Pro Rata)

Paid Volunteer Day

Company Matched Pension

Life Assurance

Cycle2Work Scheme

Fully Paid Maternity Leave

Paternity Pay

Voluntary Benefits

Qualifications

• Previous experience in customer service or administration is essential.
• Confident communicator with excellent listening skills.

Responsibilities

• Process life/pensions related data and maintain customer records.
• Handle customer inquiries and ensure a high level of service.
• Complete administration tasks within service standards.

Skills

Customer Service Experience

Administration Skills

Communication Skills

Problem Solving

Attention to Detail

Job description

Are you an organised and customer-focused professional looking for a part-time role in Manchester? Capita is hiring a Service Administrator to provide essential support and ensure a seamless experience for our clients.

In this role, you’ll handle administrative tasks, assist customers, and contribute to the efficiency of our operations. If you have previous experience in customer service or administration and a genuine passion for helping people, we want to hear from you!

About Capita

Capita is a consulting, transformation, and digital services business that delivers innovative solutions to streamline interactions between businesses and customers, as well as governments and citizens. Driven by a commitment to creating better outcomes, the company focuses on delivering value to employees, clients, customers, suppliers, partners, investors, and society as a whole.

Every day, Capita supports millions of people by offering cutting-edge solutions that simplify and enhance business and governmental interactions. By partnering with clients, the company provides valuable insights and advanced technologies that optimize efficiency, allowing organizations to focus on their core functions while improving people’s lives.

Position: Part Time Service Administrator

Job Type: Part Time

Location: Manchester, UK

About the Role

Hours: 20 Hours a week. Monday – Friday between the hours of 8am – 5pm. Please note Monday must be a working day, we can be flexible with the other days to be worked.

Location: Office based on Oxford Road Manchester City Centre. Please note these roles are within our Document Management Centre and although will be on a Hybrid Contract the work undertaken in this team will be Office based.

Our Operations Team requires an additional administrator to work within our Life and Pension division. The role will involve processing and entering phone/paper enquiries related data into the computer, handling customer service inquiries and problems via phone, paper, and mail. You will be required to be flexible to work across all back-office teams if support is required. Full training will be provided.

Customer experience is something that is very important to us and making our customers happy will be your number one priority. We aim to resolve any issues first time, which means we want team members who are dedicated to providing an excellent customer service experience to our customers.

What you will do:

• Processing life/pensions related data to in house systems and in line with documented procedures.
• Complete administration tasks within service standards.
• Refer complex problems to senior staff.
• Receiving, investigating, and responding to all customer inquiries.
• Ensure customer records are accurately maintained.
• Communicate effectively both verbally and in writing.
• Achieve targets to maintain productivity, quality, and contractual service level agreements.
• Manage own workload effectively and prioritise accordingly to meet targets.
• Accurately complete any quality/productivity documentation required.
• Manual Handling due to the nature of the role is a must.

What we are looking for:

• Previous experience in a customer service role/administration role.
• A genuine passion for helping people.
• Confident communicator with a professional and friendly manner.
• Excellent listening skills and an ability to problem solve.
• A fast learner with an attention to detail.
• The ability to work under pressure and prioritise workload.
• Someone who is punctual and reliable.

Notes

We only consider candidates who are eligible to work in the UK. The nature of the work we do means that all successful candidates to complete a right to work UK check, you will also need to pass a basic disclosure and credit reference check. We will also carry out 3 years of reference checks.

Benefits

• A competitive basic salary of £12,021.65.
• 23 days holiday (rising to 27) pro rata if part time with the opportunity to buy extra leave.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more.
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel, and technology.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
• You’ll get the chance to follow your chosen career path anywhere in Capita. You’ll be joining a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

Application Process

Join a supportive team where your skills and dedication make a real difference. APPLY TODAY!