Part-Time Sales Support Administrator | 30h/wk, Customer‑Centric

Healeys Cyder; Truro; On-site; GBP 15,000 - 22,000; Full time

Benefits offered by this job

Subsidised private healthcare (Bupa)

50% product discount

50% discount on food & drink

Free entry to events

Free on-site parking

Monthly team breakfast

Job summary

Healeys Cornish Cyder Farm in Cornwall is seeking a Sales Support Administrator to join the busy Sales Team. The role focuses on providing exceptional administrative support for all office and external sales activities, ensuring high levels of customer service.

Hours are 30 per week (9am–3pm, Mon-Fri) with some flexibility, and the salary is £13.45 per hour. The successful candidate will have customer-facing experience and proficiency in Excel, Word and Office 365, plus a valid driving licence.

Qualifications

• Experience in a customer-facing role.
• Proficient in Microsoft Excel, Word and Office 365.
• A valid driver’s licence.
• Experience in a corporate environment or high growth business desirable.

Responsibilities

• Answer and deal with all incoming phone calls, resolving or directing where necessary within agreed timescales.
• Support with all customer enquiries, including bookings, orders and general farm enquiries, and resolve promptly.
• Ensure all incoming emails are answered / forwarded where appropriate for all customer facing inboxes and clearing within agreed timescales.
• Coordinate and process all outgoing post within agreed timescales.
• Responsible for our mail order function: updating the website, monitoring & processing orders and communicating with our delivery partner to ensure customer queries are resolved promptly.
• Support the sales team with taking, processing and invoicing external sales orders.
• Support our EDI’ing process to ensure invoices are input timely & accurately to ensure prompt payment.
• Ordering office stationery, supplies and sundries as needed.
• General administrative duties such as filing, scanning, photocopying, etc.
• Open to completing tasks outside the role with a positive approach.
• Any other activity requested by Directors.

Skills

Customer service

Problem solving

Communication

Organization

Attention to detail

Time management

Tools

Microsoft Excel

Microsoft Word

Office 365

Job description

Healeys Cornish Cyder Farm in Cornwall is seeking a Sales Support Administrator to join the busy Sales Team. The role focuses on providing exceptional administrative support for all office and external sales activities, ensuring high levels of customer service.

Hours are 30 per week (9am–3pm, Mon-Fri) with some flexibility, and the salary is £13.45 per hour. The successful candidate will have customer-facing experience and proficiency in Excel, Word and Office 365, plus a valid driving licence.