Part-time Sales and Operations Support Executive-Manchester

UK Education Centre; Manchester; Hybrid; GBP 11,000 - 18,000; Part time

Job summary

UK Education Centre in Manchester is seeking a Part-time Sales and Operations Support Executive to assist both sales and operations teams. This casual role offers up to 20 hours per week and requires proactive, client-focused support across education services.

You will respond to inquiries, qualify leads, coordinate with tutors and freelancers, and help manage CRM records, quotations, and client communications. English and Mandarin proficiency are preferred to serve diverse student clients.

Qualifications

• Experience in education, training, tutoring or international-student services is preferred.
• Experience in sales, customer service, administration, operations or another client-facing role.
• Strong verbal and written communication skills.
• Good organisation, time management and attention to detail.
• Ability to follow up leads consistently and manage multiple tasks and deadlines.
• Proactive, responsible and able to work independently and as part of a team.
• Motivated to develop and take on greater responsibility.
• Professional working proficiency in English and Mandarin Chinese.
• Willingness to learn about different education products and services.
• Reliable, responsive and client-focused.
• Confident and professional in sales conversations.
• Flexible, solution-oriented and willing to support different business areas.
• Motivated to develop and take on greater responsibility.

Responsibilities

• Respond to and qualify new enquiries and referred leads.
• Introduce suitable services and arrange consultations.
• Follow up with prospective and inactive clients by phone and WeChat.
• Support the full sales process, from initial enquiry to payment and enrolment.
• Assist with sales across PhD applications, academic tutoring, language training, internship programmes and other student services.
• Identify cross-selling opportunities and work towards agreed conversion and revenue targets.
• Maintain accurate lead and follow-up records in the CRM system.
• Help prepare quotations, FAQs, sales materials and client communications.
• Provide administrative and coordination support across the department.
• Monitor deadlines, outstanding actions and client progress, escalating risks where necessary.
• Assist with tutor and freelancer recruitment.
• Coordinate communication between clients, internal teams and external partners.
• Collect client feedback and help resolve routine service enquiries.
• Assist with webinars, marketing campaigns and client events.
• Identify operational issues and recommend practical improvements.
• Carry out other operation-related duties as assigned by the line manager.

Skills

Sales

Lead follow-up

Client communication

English & Mandarin

Time management

Job description

Part-time Sales and Operations Support Executive-Manchester

Job Title: Part-time Sales and Operations Support Executive-Manchester

Contract Type: Casual

Working Hours: Up to 20 hours per week

Location: Manchester

Salary: £12.71 per hour

The Key Tasks Include but are not Limited to:

Respond to and qualify new enquiries and referred leads.

Introduce suitable services and arrange consultations.

Follow up with prospective and inactive clients by phone and WeChat.

Support the full sales process, from initial enquiry to payment and enrolment.

Assist with sales across PhD applications, academic tutoring, language training, internship programmes and other student services.

Identify cross-selling opportunities and work towards agreed conversion and revenue targets.

Maintain accurate lead and follow-up records in the CRM system.

Help prepare quotations, FAQs, sales materials and client communications.

2.Operational Support

Provide administrative and coordination support across the department.

Monitor deadlines, outstanding actions and client progress, escalating risks where necessary.

Assist with tutor and freelancer recruitment.

Coordinate communication between clients, internal teams and external partners.

Collect client feedback and help resolve routine service enquiries.

Assist with webinars, marketing campaigns and client events.

Identify operational issues and recommend practical improvements.

Carry out other operation-related duties as assigned by the line manager.

Requirements

Experience in education, training, tutoring or international-student services is preferred

Experience in sales, customer service, administration, operations or another client-facing role.

Strong verbal and written communication skills.

Good organisation, time management and attention to detail.

Ability to follow up leads consistently and manage multiple tasks and deadlines.

Proactive, responsible and able to work independently and as part of a team.

Professional working proficiency in English and Mandarin Chinese.

Willingness to learn about different education products and services.

Reliable, responsive and client-focused.

Confident and professional in sales conversations.

Flexible, solution-oriented and willing to support different business areas.

Motivated to develop and take on greater responsibility.