Part-time Tutoring Assistant Operations

Prominent Education; Manchester; On-site; GBP 17,000 - 21,000; Full time

Job summary

Prominent Education in the United Kingdom is seeking a Tutoring Assistant to join the operations team. The role coordinates tutoring sessions with tutors and clients and supports daily administrative tasks.

Key duties include answering client inquiries, scheduling sessions, and preparing documentation. The ideal candidate will have a degree, strong English and Mandarin, and excellent organisational and communication skills.

Qualifications

• Degree or equivalent qualification.
• Strong command of English and Mandarin.
• Ability to manage an extensive workload with conflicting priorities.
• Excellent customer service and communication skills.

Responsibilities

• Coordinate tutoring sessions with tutors and clients.
• Assist the team in answering client inquiries.
• Prepare administrative documentation as required.

Skills

English

Mandarin

Organisational skills

Communication

Customer service

Teamwork

Flexibility

Right to work in UK

Education

Degree or equivalent qualification

Job description

Salary: £12.71 per hour plus uncapped commissions

The Tutoring Assistant is part of the operations team and is responsible for coordinating tutoring sessions with tutors and clients.

Key tasks include, but are not limited to:

• Assisting the team in answering client inquiries
• Coordinating tutoring sessions and ensuring client satisfaction
• Preparing administrative documentation as required

Qualifications and Experience:

• Degree or equivalent qualification

Skills and Competencies:

• Good command of English and Mandarin
• Ability to manage an extensive workload with frequently conflicting priorities, demonstrating strong organisational skills and attention to detail
• Effective communication with the team and other departments to resolve complex situations
• Demonstrated excellent customer service and communication skills, preferably with a track record
• Teamwork spirit with great potential for development
• Flexibility, adaptability, and the ability to work both independently and as part of a team
• Proven track record of achieving high client satisfaction rates
• The successful candidate must, by the start of employment, have permission to work in the UK.