Part-Time Retail Team Lead — Inspire Service & Growth

Moss Bros Group; Reading; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Competitive salary + incentives

Career progression opportunities

Ongoing training and development

Energetic, values-driven culture

Recognition for contributions

Job summary

Moss Bros Group in Reading is seeking a Team Leader (30 Hours) to guide a dynamic team and elevate every customer experience on the shop floor.

You’ll model exceptional service, coach colleagues, and help the store hit KPIs while keeping visuals and operations sharp. This is a role for energetic leaders who motivate others and build confidence with customers.

Join a culture that values personality, growth, and everyday excellence at Moss.

Qualifications

• Experience leading a retail team or shift on the shop floor.
• Strong customer service and communication skills with customers and colleagues.
• Ability to coach, motivate and develop staff to hit KPIs.

Responsibilities

• Inspire and lead the store team to deliver exceptional service.
• Guide staff to achieve KPIs through great experiences.
• Coach onboarding and build engagement across the team.
• Maintain sharp operational and visual standards in-store.
• Support commercial performance by using insights to optimise results.
• Develop leadership and product knowledge through learning.

Skills

Leadership

Customer service

Team motivation

Communication

Store operations

Tools

POS system

Job description

Moss Bros Group in Reading is seeking a Team Leader (30 Hours) to guide a dynamic team and elevate every customer experience on the shop floor.

You’ll model exceptional service, coach colleagues, and help the store hit KPIs while keeping visuals and operations sharp. This is a role for energetic leaders who motivate others and build confidence with customers.

Join a culture that values personality, growth, and everyday excellence at Moss.