Part Time Reservations Coordinator - ibis London Stratford

IBIS; London; On-site; GBP 20,000 - 25,000; Part time

Job summary

Join a leading hospitality group as a Part-Time Reservations Coordinator at ibis London Stratford. You will handle reservations, manage group bookings, and ensure guest satisfaction. Enjoy benefits like free meals, paid holidays, and unique stay opportunities in the UK.

Benefits

Free meals on duty

Paid holidays

Free stays in the UK

Cycle to work scheme

Pension scheme

Qualifications

• Strong communication skills required.
• Team player with flexibility to work in other departments.

Responsibilities

• Handle incoming reservation inquiries via phone, email, and online.
• Manage group bookings and track payments.
• Provide detailed information about room types and rates.

Skills

Communication

English

Tools

Microsoft Office

Opera PMS

Job description

Part Time Reservations Coordinator - ibis London Stratford

Get AI-powered advice on this job and more exclusive features.

Company Description

Passion!

As a pioneering leader in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Each brand has its own personality, allowing you to truly find yourself, but all share a common ambition: to keep innovating and challenging the status quo.

Join us at Accor, where life pulses with passion!

As a pioneer in responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. Each brand has its own personality, where you will be able to truly find yourself, but they all share a common ambition: to keep innovating and challenging the status quo.

Join us at Ibis London Stratford

Job Description

• Handle incoming reservation inquiries via phone, email, and online booking platforms
• Manage all group bookings, keep track of payments and rooming lists
• Manage group accounts
• Process and confirm guest reservations accurately and efficiently
• Provide detailed information about room types, rates, and amenities
• Assist guests with special requests and accommodate their needs when possible
• Update and maintain the reservation system to ensure accurate room availability
• Collaborate with other departments to ensure guest satisfaction
• Resolve booking-related issues and customer concerns promptly
• Generate reports on occupancy rates and reservation trends as needed
• Upsell room upgrades and additional services when appropriate
• Maintain thorough knowledge of property features, local attractions, and ongoing promotions

Qualifications

• Strong communication skills - English
• Good knowledge of Microsoft Office, including MS Excel
• Good knowledge of Opera PMS
• Be a team player and able to manage workload
• Be flexible to work in other departments if required

Additional Information

Company benefits include:

• Free meals on duty
• Paid holidays
• Free stays in the UK
• Cycle to work scheme
• Pension scheme
• And much more...

Seniority level

• Associate

Employment type

• Part-time

Job function

• Management and Manufacturing

Industries

• Broadcast Media Production and Distribution