Part-Time Patient Services Navigator (Travel)

The Methodist Church in Britain; Hedon; On-site; GBP 12,000 - 18,000; Part time

Benefits offered by this job

25 days annual leave

Access to NHS pension scheme

Job summary

Holderness Health is seeking a Patient Services Team Member to join the practice’s patient services team. The 19-hour-per-week role includes directing patients to the right service, handling enquiries and booking appointments, with reception cover during peak times and travel between sites.

Candidates need a full, clean driving licence, computer literacy and at least two years in a customer-facing role. The post requires flexible, reliable individuals who can support across Holderness Health

Qualifications

• NVQ Level 2 or equivalent is required.
• At least 2 years working in a customer-facing environment.
• Experience delivering high quality customer or patient care.

Responsibilities

• Provide care navigation and signposting, directing patients to the appropriate service or healthcare professional.
• Deal with general enquiries, explain procedures and make new and follow-up appointments.
• Use judgement to see urgent patients without a prior appointment in a logical, non-disruptive way.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and complete the procedures.
• Liaise with clinical staff, including district nurses and health visitors.
• Receive and make telephone calls, divert calls and take accurate messages.
• Enter home visit requests into the clinical system and refer to the duty doctor where necessary.
• Advise patients of charges for private (non-GMS) services.
• Process change of address details and retrieve and re-file records in strict alphabetical order.
• Cover reception positions and support frontline reception at peak calling times, including faxing and photocopying.
• Open and secure the premises, managing the alarm and lights at the start and end of the day.
• Monitor the appointment system and the flow of patients into treatment and consulting rooms.

Skills

Verbal communication

Written communication

Customer service

Time management

Relationship building

Telephone skills

Confidentiality & data protection

Education

NVQ Level 2 or equivalent

Tools

Microsoft Office

IT systems

Job description

Holderness Health is seeking a Patient Services Team Member to join the practice’s patient services team. The 19-hour-per-week role includes directing patients to the right service, handling enquiries and booking appointments, with reception cover during peak times and travel between sites.

Candidates need a full, clean driving licence, computer literacy and at least two years in a customer-facing role. The post requires flexible, reliable individuals who can support across Holderness Health