Part-Time Patient Services & Admin Assistant (NHS)

NHS; Sheffield; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community GP practice in Sheffield is seeking a motivated Operations Assistant to join their team. The role requires 15-24 hours per week, primarily on Mondays and Fridays, assisting with patient enquiries, booking appointments, and managing administrative tasks. Essential qualifications include O level/GCSE in English and Maths, and customer care experience is preferred. This position offers a pay rate of £12.21 per hour, with benefits including annual leave and enrollment in the NHS Pension Scheme.

Benefits

5 weeks of annual leave increasing by 1 day yearly

Automatic enrollment in NHS Pension Scheme

DBS check conducted

Qualifications

• Educated to O level/GCSE/CSE standard, including English and Maths.
• Customer care or administration qualification is desirable.
• Previous reception or customer care experience is essential.
• Experience in NHS/healthcare setting is desirable.

Responsibilities

• Answering telephone calls and assisting patient enquiries.
• Managing online total triage requests.
• Booking appointments and processing repeat prescriptions.
• Providing face‑to‑face support to patients.
• Processing prescriptions and coding electronic documents.

Skills

Organisational skills

Good communication skills

Time-management skills

Computer/IT skills

Telephone handling skills

Education

O level/GCSE/CSE standard including English and Maths

Customer Care or Administration qualification

Tools

Microsoft Office

System One knowledge

Microsoft Teams

Job description

A community GP practice in Sheffield is seeking a motivated Operations Assistant to join their team. The role requires 15-24 hours per week, primarily on Mondays and Fridays, assisting with patient enquiries, booking appointments, and managing administrative tasks. Essential qualifications include O level/GCSE in English and Maths, and customer care experience is preferred. This position offers a pay rate of £12.21 per hour, with benefits including annual leave and enrollment in the NHS Pension Scheme.