Part-Time Patient Services & Admin Assistant

Forge Close Surgery; Greater London; On-site; GBP 11,000 - 17,000; Part time

Job summary

Forge Close Surgery in Greater London seeks a part-time Patient Administrator to support reception, appointments and patient enquiries. You will work with EMIS, Docman and the online triage system to ensure smooth access to care.

Join a friendly team and contribute to high‑quality NHS service. Training provided; previous GP or NHS experience is desirable. Hours are 16.5 per week over three days.

Qualifications

• Experience in GP or NHS environment is desirable but full training will be provided.
• Strong organisational and multitasking abilities are essential.
• Excellent communication with patients and colleagues required.

Responsibilities

• Welcoming and assisting patients at reception in a friendly and professional manner.
• Answering telephone calls and responding to patient enquiries promptly.
• Supporting patients with appointments and directing them to the appropriate service.
• Responding to emails and online enquiries, including the online triage system.
• Processing repeat prescription requests and handling related admin queries.
• Maintaining patient records and handling information securely and confidentially.

Skills

Organisational skills

Multitasking

Calm under pressure

Teamwork

Education

NHS experience desirable

Tools

EMIS

Docman

Job description

Forge Close Surgery in Greater London seeks a part-time Patient Administrator to support reception, appointments and patient enquiries. You will work with EMIS, Docman and the online triage system to ensure smooth access to care.

Join a friendly team and contribute to high‑quality NHS service. Training provided; previous GP or NHS experience is desirable. Hours are 16.5 per week over three days.