Part-Time Nursery Administrator & Front Desk

YMCA; Newport; On-site; GBP 13,000 - 14,000; Part time

Benefits offered by this job

Refer a Friend Scheme

Employer pension contribution

25 days annual leave pro rata

Additional leave up to 30 days

Employee Assistance Programme

50% discount on nursery fees

Discounts on camps/activities

Cycle to Work Scheme

Job summary

YMCA Fairthorne Group Newport IOW Nursery is seeking a friendly, organised Nursery Administrator to help with front-of-house duties, admissions and record keeping. You will support families from first enquiry through the admissions process, arrange viewings and maintain accurate records in the nursery management system.

The role requires excellent IT skills, strong organisation and a proactive approach. Some flexibility is required for a part-time role working 20 hours per week, ideally Monday,

Qualifications

• Experience in reception, front-of-house or another customer-facing role.
• At least two years' experience carrying out administrative duties in a busy environment.
• Excellent IT skills, including Word, Excel, PowerPoint, Outlook and database systems.
• Strong organisational skills and ability to prioritise competing workloads.
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive information.
• Confidence in dealing with challenging situations.
• Commitment to delivering excellent customer service.
• Positive, proactive and reliable approach.

Responsibilities

• Welcoming families, visitors and professionals with a friendly and helpful approach.
• Answering enquiries in person and over the telephone.
• Supporting parents through the nursery admissions process.
• Arranging nursery viewings and sending information packs.
• Booking settling visits and maintaining accurate records on the nursery management system.
• Maintaining children's files, accident records and other important documentation.
• Providing administrative support for HR processes, including arranging interviews and recruitment paperwork.
• Maintaining staff records and training files.
• Promoting the nursery via social media, newsletters and emails.
• Building relationships with local partners and stakeholders.
• Supporting community engagement and raising awareness of YMCA Fairthorne Group services.
• Collaborating with colleagues to help the nursery run smoothly.
• Providing practical support within nursery rooms or during lunch cover when required.
• Managing challenging situations professionally while maintaining excellent customer service.
• Maintaining confidentiality and following YMCA policies and procedures.

Skills

Customer service

Reception

Administrative duties

IT skills

Communication

Confidentiality

Organisation

Teamwork

Tools

Nursery management systems

Microsoft Office

Job description

YMCA Fairthorne Group Newport IOW Nursery is seeking a friendly, organised Nursery Administrator to help with front-of-house duties, admissions and record keeping. You will support families from first enquiry through the admissions process, arrange viewings and maintain accurate records in the nursery management system.

The role requires excellent IT skills, strong organisation and a proactive approach. Some flexibility is required for a part-time role working 20 hours per week, ideally Monday,