Part-Time Medical Secretary at Dynamic GP Practice

Stowheath Ltd.; Stowmarket; On-site; GBP 21,000 - 29,000; Part time

Job summary

Stowhealth is a GP practice in Stowmarket, Suffolk, seeking a part-time Medical Secretary (25–30 hours/week). You will provide comprehensive secretarial support to GPs and the clinical team, handling referrals, letters, and patient documentation with accuracy and confidentiality.

The role emphasizes organising workload, maintaining records on SystmOne, and liaising with hospital departments and external agencies. Ideal candidates have NHS/GP secretarial experience and strong IT skills.

Qualifications

• Good standard of general education, including English and Maths.
• Excellent written and verbal communication skills.
• Good organisational and time-management skills, with the ability to prioritise a varied workload and meet deadlines.
• High level of accuracy and attention to detail.
• Good IT skills and confidence in using computer systems.
• Ability to work independently, use initiative and recognise when to seek advice or guidance.
• Ability to work effectively as part of a team and support colleagues when required.
• Professional, approachable and helpful manner when dealing with patients, colleagues and external organisations.
• Ability to work under pressure and manage competing demands.
• Understanding of the importance of confidentiality, discretion and data protection.
• Flexible, reliable and enthusiastic approach to work.
• Willingness to undertake training and develop the skills required for the role.
• Previous experience working within a GP surgery or other healthcare setting.
• Previous medical secretarial or medical administration experience.
• Knowledge of medical terminology.
• Experience of using SystmOne or another clinical computer system.
• Experience of processing NHS referrals, including the NHS e-Referral Service.
• Experience of dealing with hospital departments, consultants and other healthcare professionals.
• Understanding of NHS general practice and the administrative processes involved in patient care.

Responsibilities

• Provide an efficient and accurate medical secretarial service to GPs and the wider clinical team, including the preparation and processing of clinical referrals, letters, reports and general correspondence.
• Process referrals via SystmOne and the NHS e-Referral Service, ensuring all relevant documentation is completed accurately and submitted within appropriate timescales.
• Action clinical and administrative tasks, including chasing outstanding results, hospital correspondence, clinic letters, discharge summaries and referrals.
• Monitor outstanding work and follow up where necessary, escalating delays or concerns to the appropriate clinician.
• Manage telephone and online patient enquiries received through the secretarial telephone call list and askmyGP, responding to administrative queries and directing clinical matters appropriately.
• Maintain accurate patient records and ensure relevant information is recorded on SystmOne.
• Liaise with hospital departments, consultants, medical secretaries, community services, midwives and other external agencies as required.
• Register antenatal patients on SystmOne and maintain appropriate communication with community midwives.
• Organise and prioritise workload effectively, ensuring tasks are completed accurately and within required timescales.
• Work collaboratively with colleagues, providing support and cover during periods of absence to maintain continuity of the secretarial service.
• Maintain patient confidentiality and comply with all practice policies, procedures and information governance requirements.
• Undertake relevant training and development and any other duties appropriate to the role as reasonably requested by the Practice Manager or line manager.

Skills

Excellent written and verbal comms

Organisational & time-management

Attention to detail

Independent work

Teamwork

Discretion & confidentiality

Willingness to train

Education

General education incl. English & Maths

Tools

SystmOne

AskmyGP

Microsoft Office

Job description

Stowhealth is a GP practice in Stowmarket, Suffolk, seeking a part-time Medical Secretary (25–30 hours/week). You will provide comprehensive secretarial support to GPs and the clinical team, handling referrals, letters, and patient documentation with accuracy and confidentiality.

The role emphasizes organising workload, maintaining records on SystmOne, and liaising with hospital departments and external agencies. Ideal candidates have NHS/GP secretarial experience and strong IT skills.