Part-Time Guest Experience Specialist

Wildwoodescot; Herne Bay; On-site; GBP 10,796 - 15,377; Part time

Benefits offered by this job

Accumulative annual leave

Inclusive working policies

Training & development opportunities

Discounts on staff benefits

Job summary

Wildwoodescot in the UK is seeking a Visitor Services Assistant to enhance customer experiences at their Kent and Devon locations. This part-time role requires managing visitor flow, providing exceptional customer service, and maintaining cleanliness in the park. The candidate should possess strong communication skills and a passion for wildlife conservation.

The position offers flexible hours based on peak season needs, with shifts potentially occurring from 08:00 to 22:00, including weekends and holidays. Training and staff benefits, including discounts and free or reduced-price entry to accredited zoos, are included.

Qualifications

• Proactive and personable with a strong passion for customer service.
• Able to work productively within a team and manage tasks independently.
• Experience resolving customer issues effectively.

Responsibilities

• Manage visitor flow and greet visitors at the park.
• Provide efficient customer service via phone, in person, and in writing.
• Upsell products and manage stock to ensure areas are presentable.

Skills

Customer service

Strong verbal and written communication

Teamwork

Attention to detail

Ability to maintain calm in high-pressure environments

Tools

POS software

Job description

Wildwoodescot in the UK is seeking a Visitor Services Assistant to enhance customer experiences at their Kent and Devon locations. This part-time role requires managing visitor flow, providing exceptional customer service, and maintaining cleanliness in the park. The candidate should possess strong communication skills and a passion for wildlife conservation.

The position offers flexible hours based on peak season needs, with shifts potentially occurring from 08:00 to 22:00, including weekends and holidays. Training and staff benefits, including discounts and free or reduced-price entry to accredited zoos, are included.