Part-Time Guest Experience Host | Floor Concierge

Chartwells Independent; Watford; On-site; GBP 14,000 - 20,000; Part time

Benefits offered by this job

Exclusive discounts

Pension scheme

Wellbeing & EAP

Digital GP services

Learning & development

WOW Awards

Paid day off

Job summary

Rapport Guest Services in Watford is seeking a Floor Host to join the Rapport team, delivering outstanding guest experiences on a part-time basis. You will help create memorable visits, manage the arrival experience, and provide exceptional service in a dynamic environment.

The role requires strong customer service, adaptability, and computer literacy, including Microsoft Office and basic booking or phone systems. 32 hours weekly, Mon-Thu, 8am-5pm, with flexibility as per business needs.

Qualifications

• Strong customer service background with a focus on guest experience.
• Excellent communication skills and a can-do attitude.
• Flexible and proactive approach to hospitality duties.

Responsibilities

• Specialising in the overall client experience across all aspects of the ground floor.
• Ensuring the arrival experience and interaction with all guests is memorable and service-driven.
• Providing excellent service to clients and guests to high standards.
• Applying a flexible approach and offering business support as required.
• Being engaged and proactive to improve efficiencies and the overall environment.

Skills

Customer service

Communication

Adaptability

Problem-solving

Tools

Microsoft Office

Booking systems

Phone systems

Job description

Rapport Guest Services in Watford is seeking a Floor Host to join the Rapport team, delivering outstanding guest experiences on a part-time basis. You will help create memorable visits, manage the arrival experience, and provide exceptional service in a dynamic environment.

The role requires strong customer service, adaptability, and computer literacy, including Microsoft Office and basic booking or phone systems. 32 hours weekly, Mon-Thu, 8am-5pm, with flexibility as per business needs.