Part-Time Guest Experience Concierge (Casual)

Allscreens Nationwide Ltd; Glasgow; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Food & beverage discounts

Friends and family rates

Employee Assistance Program

Leisure Club access

Annual social events

Free parking

Uniform provided

Job summary

DoubleTree by Hilton Glasgow Central in Glasgow is seeking a Casual Receptionist to welcome guests and manage front desk duties. You will be the face of the hotel, ensuring a smooth stay from check-in to check-out and delivering friendly service.

You will handle guest enquiries, know room categories, rates, and packages, and use upselling to promote hotel services. Compliance with security, fire, and health and safety regulations is essential.

Qualifications

• Passion for hospitality and willingness to learn.
• Exceptional customer service and guest-facing skills.
• Team player who performs well under pressure.
• Ability to work flexible, casual hours.

Responsibilities

• Provide check-in and check-out services with a smile.
• Answer guest queries promptly and efficiently.
• Demonstrate knowledge of room categories, rates, and packages.
• Promote hotel services and facilities to maximise occupancy.
• Ensure high standards of security, fire safety, and health and safety compliance.

Skills

Hospitality passion

Exceptional customer service

Team player

Adaptive under pressure

Job description

DoubleTree by Hilton Glasgow Central in Glasgow is seeking a Casual Receptionist to welcome guests and manage front desk duties. You will be the face of the hotel, ensuring a smooth stay from check-in to check-out and delivering friendly service.

You will handle guest enquiries, know room categories, rates, and packages, and use upselling to promote hotel services. Compliance with security, fire, and health and safety regulations is essential.