Part-Time Front Desk Host – Guest Experience

SP - The Palace Hotel Southend (SENCR); Southend-on-Sea; On-site; GBP 9,800 - 13,000; Part time

Benefits offered by this job

Free meal on shift

Paid holidays

Training & career development

Discounted rooms

Wellbeing program

Job summary

The Palace Hotel, Southend-on-Sea by IHG is seeking a passionate Front Office Receptionist to join the team. The role is Part-Time, 24 hours per week with weekend availability essential, and involves a welcoming check-in/out experience, handling guest enquiries, and supporting smooth Front Office operations.

Ideal candidates will have experience in a customer-facing role, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Customer-facing hospitality experience advantageous.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Experience using Opera would be advantageous; training can be provided.

Responsibilities

• Provide a warm and professional welcome; ensure smooth check-in/out.
• Handle guest enquiries, requests and reservations with superb service.
• Process payments and maintain accurate guest records; support Front Office operations.
• Collaborate with other hotel departments to meet guest needs and uphold service standards.

Skills

Customer service

Communication

Multitasking

Organizational skills

Hospitality experience

Tools

Opera PMS

Job description

The Palace Hotel, Southend-on-Sea by IHG is seeking a passionate Front Office Receptionist to join the team. The role is Part-Time, 24 hours per week with weekend availability essential, and involves a welcoming check-in/out experience, handling guest enquiries, and supporting smooth Front Office operations.

Ideal candidates will have experience in a customer-facing role, strong communication skills, and the ability to multitask in a fast-paced environment.