Part-Time Diagnostics & Repairs Advisor

Norwich City Services Limited; Norwich; On-site; GBP 15,000 - 18,000; Part time

Benefits offered by this job

Living Wage Employer

Cycle to Work Scheme

Supportive and inclusive environment

Employee Assistant Support

Occupational Health

Learning and development

25 days annual leave

8 bank holidays pro-rata

Job summary

Norwich City Service Limited is seeking a Diagnostics Repairs Advisor for a part-time, fixed-term contract of 6 months, 16 hours per week. The role is on-site and hours are scheduled by mutual agreement.

You will handle building services calls, diagnose repair needs, and arrange appointments with a focus on Right First Time. We require relevant training in customer service or experience in a customer contact environment, the ability to navigate multiple computer systems, and a proven track

Qualifications

• Relevant training in customer services or experience in a customer contact environment.
• Ability to handle a broad range of customer inquiries.
• Experience in a customer contact team or administrative setting with understanding of property and repairs.

Responsibilities

• Manage incoming calls related to building services and diagnose repair needs.
• Schedule appointments effectively with a focus on Right First Time.
• Deliver high-quality customer service while adhering to corporate and legal standards.

Skills

Customer service

Communication

Emotional intelligence

Computer systems

Tools

CRM software

Job description

Norwich City Service Limited is seeking a Diagnostics Repairs Advisor for a part-time, fixed-term contract of 6 months, 16 hours per week. The role is on-site and hours are scheduled by mutual agreement.

You will handle building services calls, diagnose repair needs, and arrange appointments with a focus on Right First Time. We require relevant training in customer service or experience in a customer contact environment, the ability to navigate multiple computer systems, and a proven track