Frontline Diagnostics & Repairs Advisor (Maternity Cover)

Norwich City Services Limited; Norwich; On-site; GBP 21,000 - 27,000; Full time

Job summary

Norwich City Service Limited is seeking a Diagnostic Repairs Advisor on a fixed-term maternity cover. The role focuses on delivering a customer-centric frontline repairs service, handling incoming calls about building services, diagnosing repair needs, and scheduling appointments with a Right First Time approach.

The ideal candidate will have training in customer service or experience in a customer contact environment, with strong communication and IT skills to navigate multiple systems and

Qualifications

• Relevant training in customer services and/or experience working in a customer contact environment
• Dealing with broad range of customers and their different types of enquiries
• Working in a customer contact team or similar administrative field

Responsibilities

• Manage incoming calls related to building services and customer inquiries
• Diagnose repair needs and determine appropriate actions
• Schedule appointments effectively and efficiently
• Maintain Right First Time approach and ensure clear communication

Skills

Customer service

Communication

Multi-tasking

Tools

CRM systems

Job description

Norwich City Service Limited is seeking a Diagnostic Repairs Advisor on a fixed-term maternity cover. The role focuses on delivering a customer-centric frontline repairs service, handling incoming calls about building services, diagnosing repair needs, and scheduling appointments with a Right First Time approach.

The ideal candidate will have training in customer service or experience in a customer contact environment, with strong communication and IT skills to navigate multiple systems and